28/09/2024
Dear valued clients, please bear with us over the next few weeks/months as we implement some exciting changes!
On Monday, September 30th, we are launching our new computer software program. In the future, we plan to add several upgrades, including online booking, SMS messaging, a secure payment center to store your card information, and the ability to submit forms ahead of your appointment. Our current systems will undergo a much-needed overhaul, consolidating everything into a single, more efficient program.
In the coming weeks, we will be implementing a much-needed new phone system to improve our customer service. We recognize that reaching our team has been frustrating for both you and our staff. The new system will streamline our call handling, allowing us to connect you with the appropriate person more efficiently.
We've recently implemented a new dictation system, similar to those used in doctor's offices, to help us accurately document all the details during your visits. Our goal is to streamline our record-keeping process, allowing us to spend more quality time with you and your pet.
Despite the influx of new clients and pets, we remain committed to maintaining the small-clinic feel our clients love. To do so, we are focusing on increased efficiency in various areas and embracing some of the new technology today.
Again, please be patient with us as we navigate these new changes and learning curves! 🐾