Help! I can't decide what style to get. What do you recommend?
Our best-seller is "The Fat Cat" — so we always recommend that one! It's got pockets on both side, a top opening so your cat can hang out, and holds up to 19.8 lbs of cat! We have it in Pink and Charcoal!
You can also take our style quiz to help you decide: yourcatbackpack.com/pages/whats-yourcatbackpack-style-take-our-quiz
"The Fat Cat" — by far! You won't find a cat backpack anywhere else that holds more weight!
Do you have more feature and style comparison details?
You can see our feature comparison article here: yourcatbackpack.com/blogs/cat-backpack-tips-and-advice/your-cat-backpack-style-comparisons-and-feature-details
Where can I learn more about each cat backpack and how much weight it will hold?
Head to each product page to see the details of how much weight each bag can hold.
We do have one backpack for larger cats called "The Fat Cat" that holds the most weight of any cat backpack on the market -- up to 19.8lbs!
How do you attach the bubble to the cat backpack?
To attach / install the bubble to your cat backpack, place the ring around the bubble, push down until you hear some clicks, then turn to the right (righty tighty!) until it doesn't twist anymore. Watch the video for a visual demonstration!
Where do you ship to?
We currently ship anywhere WORLD.WIDE. We global.
How much is shipping?
Shipping is always free for most products for folks in the US! Yes, free. On any order of any size. Shipping to Canada is $24.95 and everywhere else for $34.95.
I'm an International customer (outside USA.) Do I have to pay customs and taxes?
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, and they won't be covered or reimbursed by us.
We're not responsible for any shipping deliveries that may be affected by customs. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Do you do returns or refunds?
No. All sales are final. In the unlikely event that a product arrives damaged, we will only send replacements for damaged/missing items within 10 days of receipt of package based on the tracking number. Customer must include photos of the issue within those 10 days as well.
ORDERING FOR A SPECIFIC DATE?!
First off, our main advice is don’t wait. Everything in our store is so awesome and lovely. Don’t hesitate and then worry about if it will make it in time. If you have annnny questions you can also email us: [email protected].
How long will it take for me to receive my items?
Please allow 14-28 days for arrival for most of our products. We know, we know. We can't all be Amazon bring it to you immediately at the push of the button. We promise, our bags and products are worth the wait. We do our best and work hard to deliver the bags within this time frame, but sometimes things out of our control affect the delivery time. We appreciate your patience and supporting a small business!
Do we do rush shipping?
Yes, on "The Fat Cat" we can offer rush shipping in the US. But we encourage you to save and print images for our site as placeholders to give as gifts if you're in a time crunch if you'd like another style.
I need to change the shipping address, is that possible?
If you placed the order less than 24 hours again, there's a chance we can change the address, but after that, we won't be able to change the address of your shipment.
Do you have any items that deliver sooner than 14-28 days?
Yes! "The Original" delivers to the US in 7-12 days.
How cute will my cat look in one of these cat backpacks?
Incredibly cute. Like, people will probably stop you and ask to take photos of your cat. Please be sure to show us how cute your cat is and your adventures by tagging us (@yourcatbackpack) and your photos with #yourcatbackpack on Instagram.
Do you have tips on how to get your cat used to a cat backpack?
Yes we do! Read our article, How to Get Your Cat Used to (And to Love) Their Cat Backpack."
How do you get the space bubble on and off the cat backpack?
Watch our video here: yourcatbackpack.com/blogs/cat-backpack-tips-and-advice/how-to-install-the-bubble-capsule-on-your-cat-backpack-space-backpack
My bubble got scratched or cracked, can I order a replacement from you?
Yes, you can order a replacement bubble for any style cat backpack here.
Are these bags airline compliant? Can I take them on a plane with me?
Many of our cat backpacks are airline and carry-on compliant. Because there are so many airlines, it's impossible for us to confirm if it will be compliant with the one you're flying.
We recommend we check with your airline specifically to see what types of bags they will accept.
To be as helpful as possible, here are some common airlines and their pet policies:yourcatbackpack.com/blogs/cat-backpack-tips-and-advice/cat-backpacks-that-are-airline-and-fly-compliant-for-adventure-cats.
Can I use a cat backpack as a car seat?
Yes! Our cat backpacks are a great bag to strap into a seat belt for a car ride!
Do you give away free backpacks to catflueners on Instagram?
No, we don't give away free products. We do have an awesome "Pawffiliate Influencer" affiliate programwhere you can get a sweet discount and earn $10 every time someone uses your code!
So, you have an affiliate program where I can earn mewo-loah ($$$) by sharing your awesome back packs? Can you tell me more?
Yes! We have an awesome "Pawffiliate Influencer" affiliate program — open to anyone, no matter how many followers you have — where you get a sweet discount and earn $10 every time someone uses your code! Learn more here: yourcatbackpack.com/pages/pawffialite-influencer-program-your-cat-backpack.
Do the owners of this store have a cat?
HECK YEA. We saved a little kitten we found when she was about three weeks. We're obsessed.
Can I put a dog in your cat backpacks?
Yeaaaaaa. We're just cat people. But as long as your dog is the weight the bag holds, it's cool for doggies, too. We've also seen people use #yourcatbackpack for chickens, prairie dogs, and rabbits.
Is it possible my order will arrive sooner than 14-24 Days? Or on the earlier side?
Of course. Anything is possible. We just don’t want you to be disappointed. You can always give your gift after the holiday and your recipient will still love it, promise.
I got the bag and I actually want a different style. Or my cat won't go in it. Can I return it and get a refund?
No. All sales are final. We can only offer returns if your item is received broken and reported to us within 14 days of receipt as per your tracking number. We're happy to provide a discount code for a second order though, just get in touch.
Do you have gift cards?
We don't have "official" gift cards, you can print this out!
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Do you donate or provide free stuff for giveaways or raffles?
Yes! You can learn more about what we're able to provide for raffles and Instagram giveaways here: yourcatbackpack.com/pages/sponsorship-giveaways.
Do you have something I can print out as a placeholder to give to the recipient before my items arrive?
Yes! Send us an email to [email protected] after you place your order and we’ll send you our cute product gift card. Feel free to grab images from our website as well to print
Can you send me an update on my order?
You can always contact us for an update at
[email protected].
Are cats the best?
Yes.
