15/12/2025
🎄 Festive Season Housekeeping Update 🎄
As we head into the holiday period, we’d like to share some important reminders to help everything run smoothly and ensure your pets get the best possible care:
🐾 Higher Waiting Times
Many nearby clinics will be closed over the festive season, and we are one of the few remaining open. Because of this, waiting times may be longer than usual. Thank you for your patience and understanding during this busy time.
🐾 Emergency Guidance
If your pet has an emergency, please call us before arriving so our team can prepare and advise you on the best course of action. This helps us manage cases safely and efficiently.
🐾 Please Book in Advance
Appointment availability may be limited. We may not be able to offer an appointment for a couple of days unless it is an emergency. Booking ahead helps us help you.
🐾 Medication & Food Refills
Please order repeat prescriptions and pet food early. Suppliers and couriers may experience delays over the festive period, and we want to ensure your pets don’t run out of essentials.
🐾 Holiday Opening Hours
Please check our adjusted festive opening hours, as there has been an adjustment for public holidays.
🐾 Payment Information
Just a reminder that payment is required at the time of treatment. Accepted payment methods are Cash, Credit/Debit card, Vetpay, Afterpay. It may be wise to put a little aside now if possible, just in case. Surcharges will apply for emergencies, public holidays and after hours.
🐾 Festive Safety Tips
Christmas can bring hidden hazards for pets. Please keep them away from chocolate, raisins/sultanas, Christmas pudding, mince pies, lilies, batteries, tinsel, ribbons and alcohol. These are common causes of emergency visits at this time of year.
🐾 No Abuse Will Be Tolerated
Our team is working incredibly hard to support every patient who needs us. We will not tolerate any form of aggression or abusive behaviour towards our staff. You will be terminated as a client.
Thank you for your understanding, patience, and kindness over the festive season. Our team is here to support you and your pets, and we truly appreciate your cooperation. ❤️
Wishing you all a safe and happy holiday period! 🎅🐶🐱