Furology Riverland Pet Grooming

03/09/2024

Edit! No longer available

Cancelation availability
Today, 11am. Please call the salon to book in. This is a 2 hour spot. Thanks Kylie

18/06/2024

Hello to my FurFamily

Thank you for your patience while I have been away dealing with my medical situation the past 2 weeks.

I am back to work starting tomorrow and have begun making adjustments to my calendar to move forward people who were booked for the end of my leave and open spots that are left available.

For this week, there are 4 appointments available that can be booked online, using the link below or if you are a returning customer, comment and I can pop you in if it is still available.

Wednesday 19th - 11am, 1pm
Friday 21st - 9am, 11am

I would like to apologise for the closure the past two weeks. I know it can be frustrating when you can't get in contact with a business. Please let me know if I can help with your booking.

The salon and phones will be open Wednesday, Thursday and Friday this week. Please bare in mind, I unfortunately do not have a new surgery date at this stage and will take some time to get the calander open completely over the next few weeks.

Over the weekend, I will be making adjustments for next week and will advise if there are spots open then.

Thank you for your patience and understanding.

Kylie

https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

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31/05/2024

Hello FurFamily
Due to rising covid and flu numbers, my surgery, scheduled June 4th has been postponed.
This will impact all future bookings and changes will need to be made. Unfortunately, I have no further information at this time.
I will be opening online only Bookings for next week, Tuesday, Wednesday and Thursday.
If you are making a booking that will impact your future booking, please leave a note for me to make the necessary change.

If you have covid or are unwell, please do not come to the salon. As I am unsure when I will have my surgery, I need to remain covid negative and healthy, so that I can move forward as soon as possible.

I apologise for the inconvenience I know this will cause to many of you and will do my best to accommodate where I can. Unfortunately, I won't be able to take a large volume of calls and messages. For this reason, only online booking will be possible. Once the bookings are full, I won't be able to offer anything more.

For anyone with a future booking, I will update you all as information becomes available to me.

Thank you and stay healthy!
Kylie

31/03/2024

NO LONGER AVAILABLE
Available appointments tomorrow! 1st of April,
3pm - BOOKED
1pm - BOOKED
Please comment below or self book online if you would like either appointment.
Thanks!

24/03/2024

BOOKED NOW UNAVAILABLE

Availability- short notice
Monday 25th March 11am

Booking through the website is available or first comment below and I can get you booked in.

Thanks, Kylie

17/12/2023

UNAVAILABLE, APPOINTMENT HAS BEEN BOOKED.

Cancellation spot available

Monday 18th December at 1pm.

Available to self book online or reply in comments, and I will get you booked in. This is a 2 hour appointment (small to medium full groom or medium - large deshedding).

04/12/2023

EDIT - both booked now.

Hi FurFamily
I have a couple cancelation spots available on the website. These are 2 hour time slots.
Thursday 7th December at 9am BOOKED
Wednesday 13th December at 11am BOOKED

Please use the usual booking sight to self book if you're wanting these appointments.

Thank you

12/11/2023

Hello to our beautiful FurFamily and pets of the Riverland 👋

Furology Riverland Pet Grooming will be closed for 2 weeks, starting today and returning Monday 27th November.

I am taking a well deserved break to see my family in Queensland before the Christmas rush begins.

We are fully booked out until February 2024!

While we are away, the phone will take you to message bank. Unfortunately due to a high number of calls for enquiries, I will probably never get through all of the messages.

To make any bookings from February onwards, please use our booking website or give me a call in the salon after the 27th November, during business hours.

Our cancelation list was closed with more than 30 people waiting for an appointment and very few cancelations.

I look forward to picking up the shears and seeing you all real soon.

Kylie

Picture of our adorable puppy, Joey, who has just joined the family 🥰

30/05/2023

Important Information and Updates

Hello my beautiful FurFamily! Sorry I have been quiet on this page, I have been super busy in the salon, hanging out with all of my favorite furry creatures! I have some updates and information to share with everyone and thought it would be easiest to post here. There are 5 topics to familiarise yourself with. I apologise for the long post!

1/ PRICING STRUCTURE

From July 1st 2023, there will be an increase and changes to our pricing structure. I have done my best to maintain our pricing over the past 3 years, unfortunately, the time has come for our first ever price increase to assist with the ever-rising cost of running the business. I know times are tough for everyone these days, myself and family included, so I am sorry to be yet another service in your life with a price rise. The change will take place from the 1st of July and will apply to all appointments. I will include a graphic below of the new pricing structure. There are new categories to suit new longer style grooms on very long, thick, curly coats, which can be very time consuming. Also the addition of cheaper options for small short hair baths.

There is a lot of information in the graphic. If you are unsure, please call me. To simplify it for most of our regulars - $60 now $65, $90 now $100, $120 now $135. Long style clips and sc******ng will be moved to the new category and pricing if required. Dogs on 6 weekly or less schedules will be less work and therefore charged a lower rate, according to the time it takes to complete the groom.

Cat grooming is still available but not listed in this graphic.

2/ ENQUIRIES, BOOKINGS AND CANCELLATIONS

The salon is now equipped with a landline telephone which is available during business hours and will take a message out of business hours. This is the best way to contact me for enquiries, bookings and cancellations. The mobile phone number previously used is no longer available. Facebook, Instagram, email, text and google messages will no longer be monitored or responded to.

I have made the swap as I receive a large amount of communication via multiple platforms, and it is not possible to keep up or provide a timely reply this way. I have updated the contact information to include the new number and recommend saving it in your contacts for future reference. 08 7529 8909

3/ CANCELLATIONS

Cancellations are an incredibly frustrating part of running any business. I ask that everyone considers that any no-show or late notice cancellations mean I don’t earn any income for that time. This includes booking in for a full groom and then changing to a bath only, on the day. As a small business, I definitely cannot afford these losses.

Please call the salon to make any changes to your appointment with at least 48 hours notice.

4/ CONFIRMATION TEXTS

Confirmation Texts are sent for every appointment and MUST be replied to with a YES or NO. If we do not receive a reply, we will keep the appointment for you. We do this because many of our clients are elderly and have medical conditions, they rely on carers to reply for them. Not replying is not the same as cancelling your appointment.

No-show, late notice cancellations and same day changes are charged the full cost of the booked appointment. You will not be able to re-book until the fee is paid.

You can also continue to make online bookings via the super long link below 🙂

5/ Medical Leave

I will be taking 6 weeks off work due to having a major operation from October 17th until November 28th 2023 the salon will be closed, including phone and online bookings. If you have your dates available, I would like to priorities my regular customers and get you booked ahead of time. I am happy to book you ahead of time, up to the 16th October and then your next appointment from 29th of November. This will help with ensuring nobody gets matted while I'm away and you are first in as soon as I get back.

If you have large breeds, heavy coats or dogs that can be a little bit cheeky for grooming, please try to get them in prior to my leave, I won’t be 100% when I get back, so I would prefer to take it easy in the first couple of weeks, as much as possible.

Thank you for reading through these important updates and your continued support for my small business.

I receive lots of chocolate from many happy clients and I absolutely appreciate this kind gesture. it makes my day to know my work is appreciated. My husband and kids love it, because, unfortunately, I can't eat chocolate. Chocolate triggers migraines for me :( While I'll never say no, I'd settle for a big thank you instead. For those who love the joy of giving, I love a latte with 2 sugars, cinnamon & apple muffins or any handmade items :)

Lots of love and hugs for all the fluffy friends out there

Kylie xx

Online Booking Link

https://l.facebook.com/l.php?u=https%3A%2F%2Fbooking.clientdiary.com%2F%3FbookingsUrl%3Dfurologyriverlandpetgrooming%26fbclid%3DIwAR1V5SShm89zPBtTFWtd8EdPSyHoJQLYpzdzZcGQmn47r5SfnomAIbOBhTU&h=AT23SQa0p8LkfiRWSqLVbCQSDvZGAY-GHRV4lYCRWCVdUy9I479rSgHXjym###dveAQRlcrx8h6nZmsvfOPQlKRUqIDMiOjBjSarlvUxdOw2TaC6wkIbMZCyisvu6sp9liE

21/12/2022

Hello my beautiful FurFamily

Wow! It has been an extremely busy year! Before we wrap up for the week, we've put together 5 backpacks to assist anyone who is sleeping rough, having financial troubles or generally in need of some help with their doggo.

Each back pack is filled with items to help anyone on the go. A bed roll, portable food and water bowls, treats, food and other useful items.

We are also including a free groom with each back pack if the pet owner would like that.

I will be able to deliver these over the next few days to any Riverland town.

Please reach out if you would like to receive one of our back packs or spread the word so that we can get these to people who need them, in time for Christmas.

Thanks everyone and Merry Christmas

08/11/2022

Hello everyone!

Wow! It has been an extremely busy time in the salon. We've had considerably less no-shows which is awesome! Thank you to everyone who takes the time to confirm thier booking or get in touch early for cancellations! The system is starting to run very smoothly 👌

A quick note regarding FLEAS

We typically see 2-3 cases of fleas per YEAR in the salon, however, with the wet weather right on spring time, there have been 2-3 cases per week this past month 😳 absolutely no judgement from me, they are sneaky little buggers and not always easy to spot.

We do charge an additional $20 flea surcharge. This helps to cover a complete flea and tick wash to kill all active fleas on the pet immediately and to flea bomb the salon at the end of the day. Once a flea case is identified, the pet is immediately treated. Thr salon is swept and sprayed down with all hair bagged and removed right away. Any pets coming through for the rest of the day are given a flea and tick wash to prevent cross over contamination. At the end of the day, the salon is flea bombed and 2 hours later, I go back to wash, dry and fold all linen and bedding. Sanitise the crates, bath, table and tools to remove any chemicals that aren't pet safe. All floors are swept, vacuummed and mopped. This process takes approximately 4 hours of my evening and adds an additional 10 - 20 minutes to each pet groom for the rest of the day. Plus additional water and electricity.
I charge the minimum to cover the flea bombs and flea and tick wash. I do this because 99% of the time, clients simply didn't know there were fleas and it's an honest mistake. One I've made myself too!

Due to the increase in cases, I would ask that we all take 5 minutes to check for fleas the day before your scheduled groom. Treating them prior to arriving at the salon will save you $20 and make me a happy groomer!

I will share my opinion on flea treatment as a groomer. This is my recommendation for healthy pets with no medical concerns. I 100% recommend consulting your vet for any medical advice for your pets individual needs. I am not trained to, nor will I ever offer medical advice for your pets.

My opinion on over the counter flea treatments is as follows.

Flea and tick wash/ bath - will kill live adult fleas. Will not prevent fleas. Basically the second you walk out of the salon, your pet could pick up a new flea. We use this method in the salon as it ends the cycle instantly and protects other pets within the salon. This is not a long term solution.

Flea collars - they can take 3-4 weeks to start becoming effective. They should not get wet and can cause skin irritation. There's better options in a similar price point.

Spot ons - most of the time they fail because they are incorrectly applied or the pets skin/ coat is not in prime condition for the medicine to work. They are typically 88% effective when used correctly on a pet with healthy skin and coat. They last for up to 1 month. If you struggle to keep your pets still, you're unlikely to apply it correctly and at the full dose.

Oral treatments (tablets) are 99% effective, last for 1 month and are easy to ensure the correct dose is given. This is what I would recommend.

Oral flea treatment is available over the counter at your vet, pet store, big w, Coles and Woolworths. They are reasonably affordable for a basic flea treatment. They can also be included in monthly worming treatments.

I will post below some of the available products and recommend we all consider a regular treatment to prevent fleas over the spring and summer.

It is not necessary, but it would definitely be appreciated by me, but most importantly, your pet.

Again, consult your vet if you have any concerns or need medical advice for your pet.

Thanks everyone xx

18/10/2022

We've been super busy in the salon, loving on all our fury friends! I'll be updating availability in the coming days. Online booking is best if possible, if not please give me a call. We are heavily booked until January with only a handful of appointments remaining at this stage.
I wanted to share my picture perfect technique with this cutie! Say hi to Louis 👋 isn't he gorgeous after his 2nd groom with me today 🥰

04/10/2022

November Availability

Hello FurFamily!

We have hit our very busy time of the year when hundreds of our Riverland Fur Friends all need warm weather grooming. I am doing my best to keep up with messages and calls, however, online booking remains the quickest way to make a booking, as I am typically tied up with a fury friend. I have listed available dates below and will do my best to update this list as often as possible.

October - BOOKED OUT

November

Mon 7th - 3pm*
Tue 8th - Booked out
Wed 9th – Booked out
Thu 10th – 5pm*
Fri 11th - Booked out

Mon 14th - Booked out
Tue 15th – Booked out
Wed 16th – Booked out
Thu 17th – 9am*
Fri 18th – 9am

Mon 21st – Booked out
Tue 22nd - 9am, 11am, 1pm, 3pm
Wed 23rd - 1pm, 3pm
Thu 24th – 9am*
Fri 25th - Booked out

Mon 28th - Booked out

Tuesday 29th November – Thursday 8th December – I will be away visiting family in Queensland and will be unavailable during this time.

*Marks 1 hour appointment only

Please be aware, availability is not guaranteed, I will do my best to update this list as often as possible. Please comment if you would like to make a booking or book yourself here

https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

All no-show or cancelations with less than 48 hours’ notice will be subject to full payment of the time you have booked at my discretion. Pre-payment and Instalment plans are now available at my discretion.

You MUST reply YES to your reminder text 2 days prior to your appointment. If no reply is received within 24 hours, your appointment will be cancelled and made available on our cancelation list. This is to avoid lost income on No-Show appointments.

10/08/2022

Available appointments SEPTEMBER 2022

AUGUST BOOKED OUT

Hello my beautiful FurFamily
Please use this link to book online, we look forward to seeing all our beautiful floofy friends 🥰

We are currently experiencing a high volume of bookings and recommend to make a regular scheduled appointment or ensure you self book 4-6 weeks ahead of time. As the weather starts to warm up, bookings will go even faster and I'd hate for anyone to miss out or be disappointed with a long wait time.

https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

September

Tue 13th - 3pm*
Thu 15th - 12pm*
Fri 16th - 1pm*

Tue 20th - 4pm
Thu 22nd - 1pm, 3pm*
Fri 23rd - 11am

Mon 26th - 1pm*
Tue 27th - 9am, 11am, 1pm, 3pm*
Wed 28th - 1pm, 3pm
Thur 29th - 12pm, 2pm
Fri 30th - 10am

*Marks 1 hour appointment only

Please be aware, availability is not guaranteed, I will do my best to update this list as often as possible. Please comment if you would like to make a booking or book yourself here
https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

All no-show or cancellations with less than 48 hours’ notice will be subject to full payment of the time you have booked at my discretion. Pre-payment and Installment plans are now available at my discretion.

25/07/2022

Available appointments

AUGUST BOOKED OUT

Hello my beautiful FurFamily
Please use this link to book online, we look forward to seeing all our beautiful floofy friends 🥰

We are currently experiencing a high volume of bookings and recommend to make a regular scheduled appointment or ensure you self book 4-6 weeks ahead of time. As the weather starts to warm up, bookings will go even faster and I'd hate for anyone to miss out or be disappointed with a long wait time.

https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid

*Marks 1 hour appointment only

Please be aware, availability is not guaranteed, I will do my best to update this list as often as possible. Please comment if you would like to make a booking or book yourself here
https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

All no-show or cancellations with less than 48 hours’ notice will be subject to full payment of the time you have booked at my discretion. Pre-payment and Installment plans are now available at my discretion.

19/07/2022

The Shop is restocked with loads of goodies!
The description and price are listed in the comments.

If you would like to purchase, please comment below or send through a message. To hold stock, payment via bank deposit will be required.

I do apologise for the delay in getting stock in. If you would like any information about the products or recommendations for your pet, I am more than happy to assist.

Thanks everyone ☺️

01/07/2022

Another busy week in the salon! Finishing with this little guys first session, as we transition him into a giraffe 🦒
I will be updating the July availability over the weekend and look forward to seeing you all again soon 🥰

25/06/2022

Available appointments JULY 2022

Hello my beautiful FurFamily
Please use this link to book online, we look forward to seeing all our beautiful floofy friends 🥰

https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

JULY

Fri 19th - 10am*

Mon 25th – 1pm, 3pm
Fri 26th - 3pm

*Marks 1 hour appointment only

Please be aware, availability is not guaranteed, I will do my best to update this list as often as possible. Please comment if you would like to make a booking or book yourself here

https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

All no-show or cancellations with less than 48 hours’ notice will be subject to full payment of the time you have booked at my discretion. Pre-payment and Installment plans are now available at my discretion.

23/06/2022

02/06/2022

Just a little deshed today 😮
Teemo is feeling super fresh after his pamper today!

23/05/2022

Available appointments MAY & JUNE 2022

We have hit our quieter period of the year when the cold weather starts to set in and our fur – parents are a little hesitant to have their regular grooming done. So I wanted to remind everyone that we run our salon at a warm 24 degrees on cooler days with our ridiculously oversized reverse cycle aircon. We also have fresh, warm water, heated to 35 degrees for our bath. We ensure all pets are as dry as possible before going home.

Maintaining regular grooming through the cooler months will help to keep your pets clean and hygienic. There are so many benefits to winter grooming! Including; skin care, healthy coats, no matting, smelling amazing and ensuring your doggo doesn’t require a huge makeover come summer!

With that said, here are our available appointments for May and June, I look forward to filling them up and seeing you all soon!

JUNE

Thu 30th - 4pm
Fri 1st - 9am

*Marks 1 hour appointment only

Please be aware, availability is not guaranteed, I will do my best to update this list as often as possible. Please comment if you would like to make a booking or book yourself here https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming&fbclid=IwAR1sAHPlEGC1tPNivZZF-4U8epWzg6LeqCVk82HHPywjrnnpy1DKk25BCBY

All no-show or cancellations with less than 48 hours’ notice will be subject to full payment of the time you have booked at my discretion. Pre-payment and Installment plans are now available at my discretion.

16/05/2022

Hi my wonderful Furfamily
I wanted to share that I have finally got around to getting products in the shop. We've sold a few things already, I'll be ordering more stock next week.
If there's is anything you're after, please let me know and I can make sure there is enough stock for everyone.
Payment will be required to hold stock, either via bank transfer or phone payment.
If there's something you want and I don't have, please let me know and I will get a quote for you.
Thanks everyone ☺️

04/04/2022

Hi FurFamily

I am back at work and doing my best to get everyone booked in. I am working through over 100 messages and finding it difficult to catch up and work through in order of requests.

I thought it might be handy to share the link to make our own online booking. The following link will take you to my website and is easy to use.

https://booking.clientdiary.com/?bookingsUrl=furologyriverlandpetgrooming

I hope this will help to get some of you booked in faster. If you do not wish to use the website, please send through another message and I will get you booked in ASAP.

Thank you again for your patience. Covid has hit us really hard and I have been very slow to recover and get back up to speed. I understand this can be frustrating for you all and am so thankful for your kindness and understanding at this time. You are all amazing clients and I really value and appreciate every one of you.

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16/03/2022

Hi Everyone
A quick update: we are still in our covid struggle with 5 out of 6 of us positive, including myself.
I've been super unwell and not actively available for contact. I really do apologise as I know this can be frustrating for everyone.
Hoping to recover in the next few days and getting the calander and bookings sorted for you all.
We will look at opening again from the 24th but will be a slow couple of weeks as I recover fully.
Thank you so much for your support. You are welcome to send through any requests for bookings, and once I'm back on my feet, I will answer everyone. For now, back to bed for me.

I'm looking forward to seeing all my doggy and kitty cat friends soon 🥰

10/03/2022

Hello my beautiful Furfamily.
Some sad news from us at Furology today. Our youngest son Jett is currently recovering from Covid and we have begun our 14 day isolation.
I am reaching out to customers with bookings to reschedule and absolutely apologise for any inconvenience.
Stay fluffy, and we look forward to having all our friends back in the salon after the 24th 🥰