03/01/2021
I’m a few days late, but nonetheless Happy New Year to my clients and of course their much loved steeds !!! I hope that 2021 is a year full of health and happiness for you all !!
As per my previous posts, I’m on leave until Monday the 11th of January, but wanted to take a moment to remind everyone of some old, and update you on some new, working arrangements that I am mandating for 2021. For some of you these changes may not fit with how we have done things in the past, however as we move forward (for a number of reasons, but primarily my safety and well-being) they will be ‘not negotiable’ from my first day back at work.
Hours of operation - I will be working Monday, Tuesday, Wednesday and Friday mornings. My reduced hours will mean that you will need to ensure that your horses are booked in well in advance to secure a time and day in your area that works for you. Please remember that I cover a number of different areas so I will not be in your area every Monday etc.
6 weekly (maximum) trim cycle - to ensure that your horses feet are maintained and healthy a maximum 6 weekly trim cycle is essential. Waiting for the feet to look bad, means that they have been left for too long. Some horses will require a cycle which is more regular than 6 weekly and when I think this is necessary I will advise you of that, however from 2021 I will not be accepting a cycle which extends beyond 6 weeks and suggest that if you are more of a ‘I’ll book a trim when the hooves look like they need one’ client, then you don’t fit my client profile and I’m not the trimmer for you.
Dogs in my work space - you all know that I’m a lover of dogs, and whilst I’ll happily say ‘hi’ to your pooch as I arrive and unload my tools, your dog cannot accompany us into my work space. Dogs under my feet and the feet of your horse present significant danger to me. I don’t care how much your dog and horse like each other, your dog cannot be in my work space at all and I will ask for it to be removed.
Fly and insect management - please ensure that if there are flies about (during the warmer months) you have applied insect repellent to your horse and you have some on hand to re-spray if necessary.
Open work space - it is always my preference to work on your horse in an open and uncluttered area. Protected areas such as stables and shelters are great when it’s windy or raining (so long as your horse is comfortable and happy in that area), but my preference when the weather allows, is always for an open area so that I can move out of the way of your horse if I need to. Please note that I will not work on a horse that is tied to a fence, gate, or cross ties. This is dangerous to me and the horse must always have a handler on the end of their lead rope. Please also ensure that your horse is wearing a properly fitting halter that is not likely to slip off or break.
Company for your horse - if your horse requires for their companion to be present whilst they are trimmed, that’s completely ok. I want your horse to be calm and happy whilst I’m working on him / her. The companion must however be out of my work space and not wandering around in the same yard which I am in working on your horse.
Your horse’s manners - we all have bad days and so does your horse. Please assess your horse before I arrive and if you think your horse may be going to have ‘one of those days’, then please do the ground work before I arrive. It is important that you understand that I have horses booked in after you and I have allowed time to trim your horse, but not time for the required tune up to take place throughout the trim.
Payment - if you are not paying in cash, then please be prepared to make payment electronically immediately after I have finished working on your horse. I’m trying to make more time for myself by reducing my hours of work and ideally would like to reduce the amount of time I spend on admin and following up payments. Chasing payments is confronting and uncomfortable for us all.
As first mentioned I understand that for some of you, the arrangements listed above will be a change to how we’ve done things previously, but in considering what I’ve listed, nothing is unreasonable and everything is achievable without too much inconvenience. Happy to discuss with anyone that thinks otherwise after the 11th of January. 😊