16/08/2021
⚠️ CLINIC UPDATE- COVID-19 PANDEMIC⚠️ due to the NTG placing Darwin, Outer Darwin regions including Katherine, we are now into a snap 72 hour lockdown as of 12pm today (Monday the 16th of August).
❤️We are still here for you and your pets! ❤️
An update to all our clients, we are having to make important and necessary changes to the way we operate our clinic. This is to ensure the safety of our clients and clinic team 🐾 but rest assured it is business as normal.
LITCHFIELD VET WILL NOW BE OPERATING AS A NO CONTACT CLINIC 👨🏻⚕️👩🏽⚕️
As discussed in our previous post-
☑️ MEDICATIONS 💊, PREVENTATIVES AND FOOD: We please ask that you now order these in advance, and pre-pay over the phone. Please allow 24 hours for medication requests. Our stock continues to reach us in a timely manner from our suppliers, we do not anticipate any delays or shortages unless otherwise specified. Do not panic buy! We want to avoid our clients stock piling as this can affect other clients also, our team will be monitoring this closely. Our staff will deliver items to your car outside in the clinic car park. If clients require special assistance in regards to home drop offs in particular, please advise the clinic staff and we can try and arrange a special service for this.
☑️ CONSULTATIONS: Please continue to make appointments by phone ONLY 📞. Walk in consultations depending on the circumstance will either have to wait for one of our vets to be free, or clients will have to drop and leave their pet for our vets to assess, and then call you for a phone consult. At the time of your appointment please bring your mobile phone with you. On arrival please phone the clinic from your car or at the front door. Our nursing team will collect your pet and be taken inside for assessment by the veterinarian. Whilst waiting outside the clinic, a phone consult will occur with the vet about your pet during assessment.
☑️ PAYMENT ON PREMISES:
We are still accepting cash payments, as well as doing over the phone credit card payments and mobile EFTPOS options.
☑️ PATIENT PROCEDURES 🐕🐈🐇
We are still continuing to take surgical bookings for routine procedures- i.e desexings, dentals etc (depending on availability), as well as emergency procedures and patient workups/hospitalisation stays. When your pet is being admitted, again we ask you to wait outside in the car or at the door and a nurse will come and collect your pet and take them inside. We ask that you please come at your allocated time for drop off, this is to avoid everyone coming in at once. Where possible we will be emailing patient consent forms that will need to be filled out in advance prior to your pet arriving at the clinic. Please remember to bring the form at time of admission.
☑️ SAFETY GUIDELINES: as discussed in our previous post our staff will adhere to social distancing recommendations of 1.5m and will wear appropriate personal protective equipment during client-clinic interactions. We have high standards of personal hygiene with regular hand washing/sanitising in place, as well as strict cleaning protocols for the clinic premises.
During this difficult and challenging time, our team will be working very hard for our clients and their pets, please be patient with them whilst these new changes come into effect. We are here to help and provide the same friendly and professional service 🐶🐱
For anyone that has any questions please do not hesitate to contact us at the clinic on (08) 89832838, our team are here to help in any way for both yourselves and your pets!
We will continue to update further as required.
The Litchfield Team 🐾🐾
