05/10/2023
**CHANGES TO OUR SERVICES**
Hey guys! As most of you know I've been in the process of setting up a clinic to focus on remedial work which has gotten up and running in recent weeks. This has unfortunately also coincided with Julian having finished up with us, and we are struggling to fit everyone in being down to one person and are regrettably now in a position where we need to make some changes to how things operate to ease the pressure on myself and allow me to grow the venture at the clinic. The current workload travelling to clients is unmanageable on my own, and I above all else don't want to be in a position where the quality of work or standard of care is compromised due to time constraints, or where we are constantly having to cancel and rearrange appointments as I can't keep up with the work (which is already starting to happen) - unfortunately I'm only one person and can only do so much in a day.
This means that a lot of the travelling will need to be cut out, and I will no longer be able to service certain areas without clients floating to me at my clinic. I spend so much time in the van travelling between properties, when this time needs to be spent keeping everyones horses in tip top shape so I can help as many of you as possible. I appreciate the support I have received from each and every one of you across the years while I settled in AUS - and I want to continue to be able to take the best care of all of your horses and am only able to do this by making these changes.
We will be touching base with those booked in for the coming weeks and advise your options for your appointments - but for the majority of you that aren't immediately on my doorstep, unfortunately I can only continue to service you at my clinic in Connewarre. For agistments and the like with a lot of you in one place, you will now have one day every six weeks allocated to the property which everyone will need to fit into on the same cycle. If you're unable to make the day or times allocated, or if your horse has special needs and is on a shorter cycle, you will need to float to us for your appointment.
I appreciate these changes may be difficult for some of you, but it is the only way I can continue to service everyone and not have to dramatically decrease my client base and be unable to take care of you.
Sincerely, Conor x