10/11/2023
Hi everyone! I guess its time to lay it all out, ive been grooming for over 2 years now, Doggeclypse is over 1 year old now, i created Doggeclypse, before i had Jims dog wash, why did i start out with jims?? I needed to know how to run a mobile grooming buisness, and i had all intentions of staying with jims, but, after finding out i'd never own that trailer, i made the decision to go independant, i just could not live with charging people excessive rates to pay someone else sitting at home, i love what i do, and doing 6 dogs a day every day just to pay franchise fees, destroyed that dream, i had to prove myself with jims, then off the road for 5 months, which was only supposed to be 12 weeks maximum, really hurt, then with the name change, iv'e had to prove myself all over again! Many of the customers i had from jims are no-longer here, and the ones that are contacted me directly, So a massive thankyou to everyone thats hung in there!! Now we have grown to over 100 regular customers, things have been very busy lately, ive had issues with cutting tools going blunt, preffered shampoo being out of stock....teathing problems i guess, but its back to standard now, any work i do, is guaranteed, if your not happy with something, please tell me, i will come and rectify anything your not happy with. Why am i saying this? Its my policy, and in the whole time ive been mobile, only 2 customers have been unhappy, one took her pup to another groomer before telling me, and the other decided to make a post questioning my ability to complete a full groom, although they never booked a full groom, rather than talking to me about it, and i had a bit of feedback today regarding the shampoo iv'e been using inplace of the premium stuff i usually use, and it was not great, and i agree with them, So if any body has been unhappy, please tell me here on my page, not in comments on posts where people are recommending my services, as that really really hurts the business, i cannot explain how bad it makes me look, althouh i give my best every job, things don't always go to plan, and Large difficult dogs with anxieties take multiple appointments to achieve the results we want, i will not just muzzle a dog and force anything on them, i want them to willfully accept what i'm doing, and my handling techniches generally work well, of course i cannot keep everyone happy, but i try to, every job, weather its a one off, or a regular is important to me, and your satisfaction means more than $$$, So if you feel i have not lived up to your expectations, tell me, i'm not a mind reader :) and as a final note, A massive thankyou to EVERY single one of you that has used my services and supported me along the way!!!, there really is too many to mention.