10/10/2021
POSTAGE UPDATE:
Due to the delays affecting Australia Post delivery at the moment all deliveries to VICTORIA and SOUTHERN NSW have been postponed. If you have orders waiting I have or will be in contact as soon as possible.
Hopefully Australia Post delays will be fixed soon and shipping can resume again in a few weeks.
All orders for QUEENSLAND, NORTHERN NSW and SOUTH AUSTRALIA will continue as per normal for the meantime.
If you have any worries at all please do not hesitate to message at any time.
Thank you everyone for your continued patience :)
TERMS AND CONDITIONS:
Weekly cutoff for orders including cleared payment is 5pm Saturdays. All orders are posted on Mondays or Tuesdays. This is done to try and ensure parcels are not kept sitting over a weekend period (however this cannot be guaranteed).
All live invertebrate orders are shipped with express shipping using Australia Post.
Bex Critterz cannot be held responsible for any delays that may happen which could extend the arrival time of your order.
We regularly recycle boxes and plastic containers from other companies. This does not mean that we work with or for the companies that we recycle from, nor do our products mirror the quality of their products and vice versa.
There is a 100% alive upon arrival success rate. However, if your invertebrate is dead upon arrival, photos of the deceased must be sent within the 24-hour period after receiving the order before a refund/replacement is able to take place.
We accept PayPal (additional fee) and Bank Transfer/Direct Debit payments.
We only ship live invertebrates to Queensland, New South Wales, Victoria, and South Australia.
We are able to ship non-live stock to the other states (Tasmania, Western Australia and the Northern Territory).