Paws App

To nurture & enhance the relationship between pet parents and their vet so pets live their best lives

21/10/2025

We know how important it is to get help quickly – from people who understand your practice and how you work.

That’s why Paws App’s Australian-based support team is always on hand to answer questions, troubleshoot issues, and take on your feedback.

✅ Fast, local responses when you need help
✅ Experts who understand Australian vet practices
✅ Real people – no overseas wait times or scripted replies

Because when your booking system runs smoothly, your day does too.

20/10/2025

✨ New feature alert: Set limits on online bookings ✨

Take greater control of your appointment schedule with our latest update
You can now restrict the number of online bookings per hour or per day – by appointment type and even by specific calendars.

✅ Prevent overbooking and keep your schedule balanced
✅ Manage high-demand or promo bookings with ease
✅ Tailor limits by vet or service type for even more flexibility

Example: If a 15-minute appointment type is limited to 2 online bookings per hour, once those slots are taken, later times automatically become unavailable – keeping your calendar organised and efficient.

This update gives your practice a smoother booking process and ensures your team’s time is managed just the way you need.

16/10/2025

Our first Lunch & Learn webinar, held in September, was a great success – with many clients joining to see the latest features in action. The feedback was overwhelmingly positive, and we’re looking forward to hosting the next one.

Our next session will be on Wednesday 22 October from 12.30pm–1.15pm AEDT. We hope you’ll join us, as we have some great new features to demonstrate.

Register here for free: https://tinyurl.com/3jsa56r2

09/10/2025

Today we celebrate Vet Nurse Day – recognising the incredible dedication, compassion, and skill that veterinary nurses bring to every clinic, every patient, and every client interaction. 🐾

Vet nurses are often the heart of the practice – comforting anxious pets, supporting busy teams, and ensuring that things run smoothly behind the scenes.

So we just wanted to take this opportunity to say a big THANK YOU to all the vet nurses out there. 💙

08/10/2025

Always inspiring to see Paws App in action 🐾
While in NZ, we dropped by for a tour of their beautiful, purpose-built facility. It’s awesome to see how Emile and the team are using Paws App to make life smoother for both staff and clients.

01/10/2025

Paws App's Adrienne Tovey will be joining Accelerate Business Academy's Sam Bowden next week, at a full-day workshop in Auckland to present practical tips and tricks for running a well-run and financially healthy practice.

This workshop is designed to help veterinary practices:

- Protect profit without burnout
- Strengthen client loyalty and compliance
- Leverage smart systems (like Paws App) to save time and boost margins

If you’re ready to future-proof your practice, don’t miss it.

Find out more and register here: https://tinyurl.com/4pvssz4h

30/09/2025

Running a veterinary practice comes with plenty of challenges, but the right tools can make it easier.

Join us on Thursday 16 October for a free webinar, where we’ll explore practical ways to enhance your client experience and set your practice apart. From digital tools to smarter communication strategies, we’ll show how small changes can lead to stronger loyalty, better client connection, and a healthier bottom line.

You’ll be guided by two industry experts: Paula Sadler, who has years of experience in strategic marketing for independent veterinary practices, and Adrienne Tovey, a key member of the Paws App team since the very beginning, who brings deep expertise from her work at a leading veterinary practice management system.

Together, they’ll share practical insights on how these tools support your team, strengthen client relationships, and keep your practice thriving in an ever-evolving veterinary landscape.

Register here: https://tinyurl.com/39ajhvvk

24/09/2025

Yesterday we hosted our first Lunch and Learn webinar – and it was a great session! We explored the latest features, shared insights, and answered some questions along the way.

A big thank you to everyone who joined us. We’re already looking forward to the next one – stay tuned!

22/09/2025

✨New feature alert: Pet deactivation requests✨

We’re focused on reducing admin time for your team – and giving clients more autonomy through the Pet Portal. Our latest update helps streamline a common task:

Clients can now submit pet deactivation requests directly through the portal – making it easier for them to manage their records, and easier for your clinic to stay up to date.

Another way Paws App is helping you streamline workflows – with less admin and better client communication.

18/09/2025

Our team works hard behind the scenes to bring new features to Paws App. We know that learning how to use these tools and making the most of them can take time.

That’s why we’re introducing monthly Lunch & Learn webinar sessions, led by our Client Account Manager, Adrienne Tovey.

Our first session is on Wednesday 24 September from 12.30pm–1.15pm AEST. We hope you’ll join us and find real value in these sessions.

Register here: https://tinyurl.com/PawsAppLunchandLearn

17/09/2025

✨New feature alert: Custom client requests✨

We’re continuously improving Paws App to help our clients reduce admin time – and make the appointment booking process more streamlined for front-desk staff and pet parents.
Our latest update to the Pet Portal is designed with exactly that in mind:

Paws App users can now enable Custom Requests – allowing clients to submit personalised updates for their pet or client profile, such as vaccination certificate requests or changes to details that can’t be edited directly in the portal.

Just one more way Paws App is helping clinics work smarter – with less admin and a better client experience.

09/09/2025

Are you wondering if you're using Paws App to its full potential?

We're launching monthly Lunch & Learn webinar sessions so you can find out more about the latest new features, ask questions, and seek advice directly from our Customer Account Manager, Adrienne Tovey.

Next webinar session: Wednesday 24 September 12.30pm - 1.15pm.

We would love to see you there. Register here: https://tinyurl.com/PawsAppLunchandLearn

Address

16/414 La Trobe Street
Melbourne, VIC
3000

Telephone

+611300303729

Website

https://www.pawsapp.com.au/

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