02/01/2025
Here's going everyone's New Year has started off quietly. I will be sending this message out to everyone individually as well as I am aware that not all clients are on Facebook. If you are not following me on Facebook please do add this is where I post relevant information for all clients.
Just a couple of reminders and a few new notices.
1. I invest considerable time sending reminder messages, but unfortunately, some clients are not responding. I regret to inform you that if I do not receive a response to the confirmation message, I will have to cancel your dog's appointment. I strive to be flexible, but a growing number of clients are not responding to their reminder messages, leaving me uncertain about their attendance. Occasionally, this results in no-shows, which reduces my income and may cause another dog to miss out on an appointment. Consequently, if I have not received a response from you within 24 hours of the appointment, either confirming or cancelling, I will cancel your dog's session and offer it to another client
2. Although accidents can occur, some dogs unfortunately defecate in the treadmill. While I can sometimes remove the f***s, I am still required to thoroughly clean and sanitise the machine and rebalance the water before the next dog can use it. Due to back-to-back bookings, this can impact other clients. Please ensure you arrive early and provide your dog with sufficient time to toilet. A cleaning fee of $30 will be applied to any session where your dog defecates in the treadmill.
3. Please ensure you provide a minimum of 6 hours' notice if you are unable to attend a session. Failure to attend without notice will result in a request for full payment. While accidents, illnesses, and traffic issues are unavoidable and flexibility is always accommodated, there has been an increasing trend of clients 'forgetting' their appointments. If cancellation occurs with less than 6 hours' notice, a late cancellation fee of $20 may be applied.
4. Arrival - please ensure you arrive a minimum of 10 minutes prior to your scheduled appointment time. This allows sufficient time for your dogs to toilet. If I am running ahead of schedule, I may be able to accommodate an early start. Conversely, late arrivals may result in a shorter session; for instance, a 10-minute delay will result in a 20-minute appointment. As I often schedule back-to-back appointments, late arrivals impact not only your session but also other clients. While the majority of clients demonstrate punctuality, a few consistently arrive late, necessitating this reminder.
5. Please ensure you are picking up after your dogs. Most clients are diligent about this, however, there are still a few clients who are not. This is my residence and my children play in the front yard daily
Amy and I are looking forward to another amazing year with all clients and their dogs. Please comment read if you see this.