Newcastle Equine Centre

11/11/2024

Newcastle Equine Centre is growing and as a result we now need a dedicated reception team to assist us in providing excellent customer service. 🐴💙🩺

Newcastle Equine Centre is a combination of ambulatory and surgical referral equine practice which provides routine equine ambulatory work, reproductive services for local stud farms, and hospital management for surgical, paediatric, and emergency medical cases.

The available position is a permanent full-time job encompassing front desk management of all aspects of customer service. This position is specifically an administration support staff role so it would suit someone who is capable with a computer and phone and no desire to nurse.

The Role includes:
- Answering incoming calls with the ability to re-direct calls and take accurate messages.
- Manage emails and client inquiries with friendly tone and helpful attitude.
- Assist with scheduling appointments and organizing the day.
- Invoicing clients and collecting payments including handling of cash, EFTPOS and other payments.
- Providing administrative support to veterinarians and other Administration staff as needed.
- Liaising between clients and the clinical team.
- Requesting results, samples and other documents from third parties.
- Assisting clients with retail sales of over the counter products.
- Keeping the reception area tidy as needed.

To be successful for this job, an applicant should have a minimum of the following:
Essential Criteria:
- At least 2 years reception experience or in a customer service role.
- Friendly, warm personality with excellent written and verbal communication skills.
- Moderate to advanced computer skills with experience in managing a customer database and sending and receiving documents across many formats.
- Enjoy working as part of a team with the ability to work independently when required.
- Great time management and organisational skills with the ability to multi task.
- Be able to adapt and learn quickly with attention to detail and keep calm under pressure.
- Exceptional record keeping skills.

The work week entails a 5-day work week from 9am to 5pm with no after-hours requirements or nursing. Starting salary is above the award at $25-$30 an hour depending on experience plus Superannuation.

Interested applicants should forward a resume along with the names of two referees to Dr Kristen Todhunter at [email protected] or by mail to PO Box 123, Broadmeadow, NSW 2292.

27/10/2024

Routine and Ambulatory appointments available in your area 🐴💙🩺
Please call the clinic on (02) 4927 6135 if you have questions about services and travel fees

10/10/2024

We'd like to say a big thank you to all our vet nurses on Vet Nurse Day. Thank you for all your hard work and care for all our patients. Everyday should be vet nurse appreciation day! 🐴💙🩺

30/09/2024

LABOUR DAY OPENING HOURS 🐴💙🩺

04/09/2024

Full time Equine Veterinary Nurse wanted 🐴💙🩺

We are seeking an enthusiastic equine veterinary nurse to join our exclusively equine practice in the heart of beautiful Newcastle, NSW.

Newcastle is a working port city with beautiful beaches, great schools, and a great lifestyle. It is the gateway to the Hunter Valley which boasts one of the best Thoroughbred breeding areas in Australia as well as a host of eventers, trotters, racehorses, and backyard ponies.

Newcastle Equine Centre is a combination of ambulatory and specialty referral practice providing on-farm care and in-hospital facilities to manage surgical, neonatal, as well as emergency and complex medical cases.

The available position is a permanent full-time job as an equine veterinary nurse which has a range of duties including stable work, reception, inventory, surgical, neonatal and medical nursing.

The job entails a 4 day work week with paid after hours and on-call duties on a combine roster along with other nurses. Experience in handling all types of horses, especially racehorses and foals, is required as well as the ability to work hard with maturity and take on responsibilities within the scope of the job. Salary is above the award and commiserate with the experience of the applicant.

All applicants are required to be eligible to work in Australia. Experience and competence in horse handling is of the utmost importance. Interested applicants should forward a resume along with the names of three referees to ... at [email protected] or by mail to PO Box 123, Broadmeadow, NSW 2292.

30/08/2024

POSITION AVAILABLE 🐴💙🩺

Weekend Animal Attendant/Stablehand

We are seeking an enthusiastic Stablehand to join our exclusively equine practice in the heart of beautiful Newcastle, NSW.

The hours are 12-20 hours per week. Applicants must have horse handling experience and be prepared to provide the highest possible standard of care to patients within a busy equine hospital.

Duties include:
Cleaning out boxes, feeding and watering of horses, grooming, holding horses for vets and nurses when required and keeping a very high standard of cleanliness and upkeep of the stables, feed room and hospital areas.

If you are interested, please email your resume to
[email protected]

10/08/2024

NON-HEALING EYE ULCER 🐴💙🩺

Paris is a 14-year-old Quarter Horse who presented to NEC for an ulcerated area on the surface of her eye called a corneal ulcer. Once stained with a special green dye we could see how large and painful the ulcerated area was. Even though the eye was treated with topical antibiotic creams and anti-inflammatory medication, the ulcer on the surface did not show any evidence of healing. This can occur when the superficial cells on the surface of the eye (epithelial cells) do not attach to the inner membrane which is called a non-healing corneal ulcer. To stimulate healing and help the cells bind to the membrane better, Paris underwent a surgical procedure called a Grid Keratotomy in which a grid is lightly etched on the surface of the cornea with a very tiny scalpel blade. Head to our story to see a clip from surgery!

Paris has continued to do well while at home and the owners’ have reported no further problems with her eye.

At Newcastle Equine Centre we treat eye conditions as a medical emergency. If you notice that your horse is squinting, holding its eye closed or has a lot of tear production or pus, please contact us as quick investigation and treatment can improve the outcome and make your horse more comfortable.

If you have any questions, please feel free to contact us on the clinic number, (02) 4927 6135.

08/08/2024

Our Regular Business Hours 🐴💙🩺

07/08/2024

Our Regular Business Hours and After-Hours 🐴💙🩺

06/08/2024

AFTER HOURS 🐴💙🩺

18/06/2024

During the winter months, whether it is due to freezing cold water and dry forage or because it is hot and dry and the moisture in the grass is low, horses can easily become susceptible to colic due to dehydration. Check out this article written our Dr Rachel O'Higgins to learn more on causes, symptoms and treatment.

At this time of year in Australia the southern states are freezing through the cold winter months while the northern states are in the middle of the dry season. Whether it is due to freezing cold water and dry forage or because it is hot and dry and the moisture in the grass is low,

24/04/2024

05/04/2024

AFTER-HOURS UPDATE 🐴💙🩺

In order to better serve our clients and support the health, safety and wellbeing of our veterinary team, we are making a small change to our afterhours service.

PHONES
Please continue to call our number 02 4927 6135 to speak to our on-call team about any equine emergencies.

AFTER-HOURS EMERGENCIES
Horses will now be seen at the hospital for after hours emergencies (nights, weekends and public holidays).

WHAT IF YOUR HORSE IS DOWN?
True down horses that cannot get up and no other equine veterinarian can attend will be assessed on a case-by-case basis for on farm attendance after-hours.

We thank you for your understanding and ongoing support if you have any questions please don’t hesitate to give us a call (02) 4927 6135