
18/09/2025
We understand that emergencies can be overwhelming. Our priority is to deliver the highest standard of medical care for your pet while supporting you throughout the process.
Arrival and Check-In:
When you arrive, our reception team will guide you through the check-in process. A triage nurse will promptly evaluate your pet to determine the level of urgency. If you need assistance getting your pet into our hospital, a team member can meet you in the carpark.
Triage/Assessment of Urgency:
Patients are assessed based on the severity of their condition rather than the order of arrival. Critically ill or injured pets are treated first, which may affect waiting times.
Care and Next Steps:
Depending on your pet’s needs, they may go home with a treatment plan, be admitted for monitoring and further care, or referred to one of our internal specialists. We ensure you receive clear instructions for the next steps, and our team will update your regular veterinarian on your pet's treatment at GARS.
Gates close after hours, contact (03) 4219 2169 for a staff member to open them.