07/10/2024
🐾 TO ALL MY LOYAL CLIENTS 🐾
A few reminders before the silly season starts -
We are a small business , I have two wonderful girls helping me now , Kate former veterinary nurse who has worked in rescue and is a wealth of information and a great support to me . Also Jen who is training to be a dog groomer and bowan therapist for dogs , Jen is also a great support to me , next year we will be opening more appointments for Jen to start her dog grooming journey hopefully a few extra appointments available on a Tuesday as well ( watch this space ) .
Please be mindful that we have clients from all around , some of my Melbourne clients still come to see me and as far as Apollo Bay . When we have these clients it is important for us to try ask move them through so they are not having to wait around all day .
My girls are with me 2-4 hours so in this time we wash and dry all the dogs , so they can go home that means some dogs are with us quiet a long time .
We do not Crete dogs they all have a lovely social day and lay around on beds it’s great for them to be together, some people pay for dog day care , ours is free 😂 so unless your dog is very elderly or physically unable to stay long our day is relaxed , not rushing as this can cause stress for the dog and Groomer .
We ALWAYS txt when your dog is ready so PLEASE DO NOT just rock up and ask or EXPECT your dog TO BE ready , excitable dogs on high tables and razor sharp scissors do not go well together. Trying to finish the final touches when this happens is impossible!!! For future reference we will be sending your dog home unfinished if you decide to just turn up unannounced . If you need to pick up in a certain time frame this MUST be pre arranged, at time of booking or confirmation NOT at drop off .
If your dog is MATTED OR DIFFICULT this takes extra time as we give them LOTS of breaks .
PAYMENTS : MUST be paid at the time of pick up , or a receipt of payment MUST be sent BEFORE collection, FOR DIRECT DEPOSITING no exceptions!!!! Until this is done your dog stays in the salon .
No one goes food shopping and says , I’ll pay tomorrow!!!!!
A final note : I love all the dogs , they all get the time and respect they need , they are individuals like people and require different time frames and care , please be mindful it’s not just your dog at the salon its shared time .
We stay relaxed through the day and that transfers through to the dogs , we want them to enjoy coming to be groomed as it is a lifetime regular event for them .
Thanks for reading 🐾🐾🐾