05/08/2025
Leadership Unlocked: Advancing Your Journey to Practice Management Success!
We recently had another incredible day with our Practice Managers across the AVG group, focusing on one of the key pillars of our success: leadership development.
At AVG, we believe in regular, collaborative growth. As a leadership team, we are committed to sharing ideas, strengthening our skills, and improving our ability to support our teams. Whether it's understanding the numbers or refining our customer care approach, the July PM Day was filled with inspiration, actionable insights, and new tools to enhance both our clinic operations and clinical excellence.
We kicked off with a powerful session reflecting on Alison Lambert’s teachings—what an energizing reminder of the impact of consistency and culture in a veterinary practice. From there, we tackled the intricacies of P&Ls and COGS—bringing the precision of hematology and biochemistry to the business side of veterinary care.
A true highlight of the day was the Values Workshop, facilitated by Ashraf Dashlooty and Phil Horner from sp_ce
This session launched a group-wide initiative to capture the unique culture of each clinic. We are determined to protect and honour the legacy of every practice in our group, while exploring how to strengthen each clinic’s culture in a way that balances individuality and a shared sense of purpose. By doing so, we can continue to support our clinicians in delivering the best possible medicine, while nurturing an environment where everyone thrives. The energy in the room was inspiring, and we’re excited to keep these conversations alive in every clinic moving forward.
We concluded with a deep dive into communication styles, delivering exceptional customer service, and planning the next steps for our journey together.
A huge thank you to all who contributed and participated with such enthusiasm. It’s clear that when Practice Managers come together, collaborate, and challenge each other, extraordinary things happen.
Here’s to taking these insights back to our clinics and continuing to support our clinicians in providing outstanding care!