Smooth Operating Vets

14/11/2024

I spoke at the Vet Practice Success Summit this week, presented by Practice Success by Evoke about this!

We at High Street Veterinary Surgery encourage our team to take on roles and responsibilities for the areas of our practice that they are passionate about. And so they do!

Here, you can see the branded handbook for puppy preschool families and also the workbook for the presenters.

All are designed and developed by our team. We are following up with videos, too!!

It's not corporate or flash; it's by our family clinic for our people.

Would you like this and more of our toolkit to run a Smooth Operating Vet Practice?

You don't need to start from scratch; copy our policies, procedures, and tool kits and work with your team to make them yours!

09/11/2024

🌟 Exciting News from Smooth Operating Vets! 🌟

Are you ready to harness the full power of ezyVet bundles? Join us for an exclusive webinar, "Maximise Your Practice with ezyVet Bundles! 🚀

📅 Date: November 27th, 2024
🕒 Time: 7:00pm (Brisbane AEST)
📍 Where: Online - join us from anywhere!

Why attend?
✅ Gain practical insights from an experienced ezyVet user
✅ Learn how to boost productivity &
✅ Create a seamless workflow in your practice
✅ Engage in live Q&A sessions

Register Now & Secure your spot! https://www.smoothoperatingvet.com/pl/2148589388

We can't wait to see you there!

Join Jamee and Dr. Jocelyn for an exclusive interactive webinar on how ezyVet Bundles can transform your veterinary practice! This session is designed to help you better understand how ezyVet's bundles can streamline daily operations, improve client care, and enhance your team's efficiency.

05/11/2024

During Session 1 on MONDAY, 11th November @ 7:30 pm
we welcome the following esteemed panelists to discuss the topic of PLANNING:
• Dr Chris Richards from APIAM
• Dr Jocelyn Birch Baker from Smooth Operating Vets
• Brendan Campbell from Prosperity Advisers

Learn the importance of achieving absolute clarity of purpose, strategic planning and executing the plan in order to achieve your plans for growth and ultimate success.

Reserve your place now!
https://hubs.ly/Q02VNqkD0

•Chris Richards •Jocelyn Birch Baker •Brendan Campbell •Candice Lafforgue •Ben Marcos •Michael Evans • Rosie Overfield • Jack Shuttleworth •Dr Dr Grace Sha •Dr Deb Croucher • Sonja Ceri, GAICD, FICDA • Stuart Towers •William Bowes •Dr Charles Spicer-Jenkins •Dr Jeremy Watson •Jerry Kennard

• Apiam Animal Health Limited •Smooth Operating Vets •Prosperity Advisers Group •Evoke Projects •BusiVet• Global Veterinary Careers • B2A Culture •Specialist Vet Marketing •Animal Emergency Australia •iRecall •MedX Finance •Asteris •Vet Trade •Vets for Climate Action •Practice Success by evoke

31/10/2024

Here is something new that I am involved in! Come join us and meet some fantastic People who can help you with your practice!
Are you a Vet Practice Owner or Practice Manager
wanting to thrive but can't seem to make an impact with the strategies you've tried in the past?
- Overwhelmed with the day-to-day running of your practice and can't find the time to work on your vision and strategy?
- Struggling to recruit and retain good team members and doctors?
- Frustrated with the inefficiencies of your operations and systems?
- Curious as to how you can incorporate additional income streams to your practice?
Learn all this and more in the upcoming VET SUCCESS SUMMIT - a FREE online summit!
We've gathered 16 Expert Panellists over 5 session to help you fast track the growth of your practice.
Starting Monday, 11th November, the summit is now open for registrations.
Register now!














https://www.practicesuccess.org/vet-success-summit-2024...

19/10/2024

Mark your calendars for The VET Expo
October 24th & 25th!
I’m excited to announce that I’ll be speaking on the Friday 25th
“Women are the Future of Vet Science,
& How This Changes Everything”

& Leading a Roundtable Discussion on the Thursday 24th, Focusing on
"What do Women Want? Defining Our Place in the Profession. Take a Seat at Our Table"
We are focused on women in the veterinary space and the future of women in our profession.

Everyone is Invited to Our Table!
Join the Conversation!
It's time our voices were heard!
Your Voice Matters!
Your Insights Are Vital!
We want to gather your insights. For those of us who cannot make it but would like to participate in the conversation, here is your opportunity.

"Together, we can identify solutions that promote a sustainable future for women in veterinary medicine"

Thinking of Attending! It's not too late! There are five giveaway passes here!
https://lnkd.in/g77fRcMX

Follow the QR Code below to get the workbook and to share your thoughts, experiences, ideas and desires for the future!

Your feedback will help us understand the challenges and aspirations of women in our field, and together, we can work to find answers and solutions.

As we face a concerning trend of veterinarians leaving the profession, it’s essential to have these conversations.

04/10/2024

I'm going to VetExpo! Sydney on the 24th and 25th of October.

On the 24th Thursday, I will be working with women at a round table.
The Topic is:

What do women want?

Defining our place in the profession.

Come and take a seat at our table!

On Friday, day two, 25 October my topic is:

o 10:00am Women are the future of Vet Science, and how this changes everything (plenary)

If you are interested in these topics, as I am sure you are, ladies!!

Join us, let us know what you think, what you really, really think!

Let's combine our ideas and see what we can do about defining our place in the profession.

Please complete the form below to apply for a place. Once submitted your application will be confirmed by Terrapinn and you will receive an email confirmation.

26/09/2024

I'm honoured to be speaking at The VET Expo 2024 in Sydney!

Believe it or not, I'm talking about the future of veterinary women!!
We are having a round-table discussion.
Come on over, and let's get our heads together to discuss how we see our future and how to get there!!

It's set to be the ultimate gathering for animal health professionals. Two days packed with learning, networking, and discovering the latest in veterinary innovation.

Register FREE now to be part of this game-changing event! https://i.snoball.it/p/lgrZ/f/2

Australia’s new festival style event for Veterinarians, animal health professionals and the business of pet care

20/09/2024

I'm just going to put this out here:

The veterinary world is a wonderful place to be.

Client story: "I recently visited High Street Vet Surgery and was thoroughly impressed with the level of care and professionalism exhibited by the entire team.

The staff were courteous and attentive, ensuring a comfortable experience for both my pet and myself.

The veterinarian demonstrated extensive knowledge and provided clear, detailed explanations of the treatment options.

I highly recommend High Street Vet Surgery for anyone seeking exceptional veterinary care. All the lovely staff.

There is so much positivity if you do things correctly.

Our great culture and terrific systems ensure an exceptional visit to our clinic every time.

How is your clinic going?

Would you like help ensuring you get great feedback like this?

Let me know if you would like a chat!

25/08/2024

I'm just going to put this out here:

The veterinary world is a wonderful place to be.

Client story: "I recently visited High Street Vet Surgery and was thoroughly impressed with the level of care and professionalism exhibited by the entire team. The staff were courteous and attentive, ensuring a comfortable experience for both my pet and myself. The veterinarian demonstrated extensive knowledge and provided clear, detailed explanations of the treatment options. I highly recommend High Street Vet Surgery for anyone seeking exceptional veterinary care. All the lovely staff."

There is so much positivity if you do things correctly.

Our great culture and terrific systems ensure an exceptional visit to our clinic every time. How is your clinic going? Would you like help ensuring you get great feedback like this? Click here to get our newsletter and let me know if you would like a chat! jb https://lnkd.in/g3xKxFCz

11/08/2024

Preparation! I admire our team so much.

I left the clinic late last night and saw this as I walked out.

The dental for tomorrow was prepared for,

and the surgery for tomorrow was prepared for.

How do you get your team to do this?

It's about the culture, the sense of responsibility and the achievement of getting things done well.

Our values are: "Our TEAM works with EMPATHY, PROFESSIONALISM and INTEGRITY to achieve great RELATIONSHIPS with our patients, their families and each other so that we can achieve the best outcomes."

Our team chose these values, and they live and work by them.

They CHOOSE to have everything ready for the next person and patient that comes in.

High Street Veterinary Surgery thrives because everyone wants to be here and do great work.

It's a Smooth Operating Vet Practice.

09/08/2024

A heartfelt congratulations to Dr. Lauren of Bottle Tree Vets!
We are so proud to have had the opportunity to work with Dr. Lauren in establishing her practice in rural Queensland. Driven by a passion to create a mother-friendly vet practice, she has partnered with us at Smooth Operating Vets to bring this vision to life.
As working mothers ourselves, we understand the challenges of balancing career and family, and we are committed to supporting other women in the veterinary field to do the same.
Dr Lauren took a courageous leap in starting her own practice, driven by her desire for financial, professional, and personal fulfilment. She made the wise decision to purchase a building and sought the assistance of local businesses to set it up. This not only empowered her to create a space that aligns with her vision but also contributed to the growth and development of the community.
It is no surprise that Dr. Lauren quickly gained recognition in the local community and became a magnet for other veterinary mums and support staff who were drawn to the concept of a mother-friendly vet practice.
This marks a significant shift in the veterinary field, as the majority of professionals are women who understand how to collaborate, support one another, and successfully run a business. We firmly believe that practices like Dr. Lauren's are the future of our profession.
Once again, we extend our warmest congratulations to Dr. Lauren and her family. Your dedication to saving animals and ensuring the success of our profession is truly admirable. Through your efforts, you are not only providing exemplary veterinary care but also setting a remarkable example for other women pursuing their dreams in the field. We are grateful to have been a part of your journey and wish you continued success in all your endeavours.
If you would like to receive newsletters from me, click here
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If you would like to talk to me about Smooth Operating Vets,
click here, https://calendly.com/smoothoperatingvets/your-30-minute-strategic-zoom-call-with-jocelyn
Our picture is Dr Lauren and Jamee our Ezyvet guru,

02/08/2024

Breakfast Session at the Bain Fallon Conference 2024

In this video, I discuss the challenges faced by veterinary women in balancing their careers and personal lives. Data shows a significant shift in the workforce demographics and the need for better workplace structures. Action is needed to retain talented professionals and create a supportive environment. Viewers are encouraged to consider the impact of gender balance and explore solutions for a more inclusive veterinary practice.

https://youtu.be/0IPLBb6CRXQ

31/07/2024

When you are booked to go to the Northern Hemisphere for one job, you find another reason to go and spend time there!

I was invited to speak in South Carolina, the USA, so I looked for another vet conference to attend.

The WVAC said I could come and speak at their Congress in Cape Town!! And so, I did.

I'm continuously talking about the veterinary women in our profession, as well as the opportunities and
challenges!

There are so many of us now. Things are changing, and we are designing the profession to work in a more flexible, friendly way as well as being professional and business-wise.
Watch this space!

Veterinary women are buying and starting practices. They see the financial, professional, and personal benefits of doing this.

I have done it; I help others; if you need a hand, call me. jb

26/07/2024

Wishing you a fantastic birthday, Dr Jocelyn! Enjoy your special day and wishing you more years filled with success and happiness.

23/07/2024

A huge thank you to the vet moms in Beaufort! I had a wonderful time with you all, though did not quite understand how you said "duodenum", but other than that I think that we all understood each other well. What we had in common was a love and understanding of our profession and of each other.

As Vetmoms or vetmums as we say here! it's different to being a vetdad. It really is, and we all acknowledge it, work with it, support and encourage each other.

As the keynote speaker from Australia, I told stories of my life on a cattle station, the first time I took my baby to work, out mustering, and what I learned from our working dogs. Some of the most important leadership qualities, patience, kindness, teaching and finding the gift that each of us has and enhancing that gift. Thank you Moms with a DVM!!

, ,

25/06/2024

Here is one of our favourite vet tech/ nurses! Mikayla is now on parental leave now. Popping in for training, social occasions and dental treatment for her pet. Here is what we discussed before she went on Parental leave.

Check out our chat here!
https://www.youtube.com/watch?v=RZJ-WCZvJQ4&t=22s

Are you having these discussions with your team so that they know that you want them to return?

We want them to come back because they are amazing and know your systems, team, clients, patients, and culture. In fact, they helped build it!

There are some challenges to returning to work when one has a small child; we make provisions for them. One of the biggest is childcare, and I know there is a 2-year waiting list in some areas!

However, one of the greatest things happening is parental care, where the father can also take time off work to raise their children.

Times are changing, and we are ensuring that Mikayla can come to our clinic if and when she chooses to.

Our profession cannot afford to lose these amazing and highly dedicated vet techs/ nurses.

Click here to chat about how you, too, can have such a dedicated team member. https://lnkd.in/geDXDTnY

What would you VetTech / Nurse say about your practice??

04/06/2024

Women are 98% of the veterinary profession. We need to talk about this and we need to ensure the future success of women in the veterinary profession.
Think about the gender pay gap and the power structure.
THIS IS WHAT I SPOKE ABOUT AT THE WVAC in South Africa. Here is the link to my talk. https://www.youtube.com/watch?v=Pugr1GN-wpE&t=1318s
I had the usual debates with men of a certain age at the conference regarding the participation of women in our profession.
You know what? In 20 years, most of the veterinary men will be retired ( check out the data in the talk ), and I am asking, who will be running, influencing, and managing our profession then?
Will it be women vets or venture capitalists?
We need to prepare our women vets NOW for the future. Coaching, mentoring, and practice design for women vets. Women on boards and CEOs of corporations. Women in business, owning and running practices.
I met some amazing women on my travels who are making our profession fantastic!
Each, in their own way, is shining a light for others to see and follow.
Check out the Utube of my presentation and let me know what you think. It's edited to reduce the time taken to watch it.
u tube link. https://www.youtube.com/watch?v=Pugr1GN-wpE&t=1318s
If you would like to connect with me about presenting talks or writing articles about the future success of veterinary women or if you are a vet woman looking for encouragement and support for your future career, click here. https://calendly.com/smoothoperatingvets/your-30-minute-strategic-zoom-call-with-jocelyn
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This is a photo of when I was in Cape Town. Auckland, Sydney, and San Francisco were on my list, as were Johannesburg, Kruger National Park, Manchester, Grantham, Heathrow Airport, Beauroft, DC, Chicago, and across the USA west to east on a train!

28/05/2024

Speaking at the WVAC "The World Veterinary Association Congress"

"The future success of veterinary women!"

Who is going to guide our profession into the future?

Speaking at the WVAC "The future success of veterinary women!"Who is going to guide our profession into the future?