29/08/2024
FAQ’s
Why should you pick All Fur Cuddles?
With a lot of people becoming pet sitters these days, a big point of difference with us is that we have industry experience. Our staff have worked in many areas of pet care from veterinary assistance to wildlife conservation, also dog training and competing in National level dog sports. We spend a lot of time analysing different dog behaviours to ensure every client gets a customised care service that suits their personality and requirements, not a one service suits all. We will be honest with you… if we can’t accommodate your particular request or your dog’s needs, we will let you know that our services are not appropriate for you. Every animal’s welfare must come first.
What sort of animals do we look after?
All sorts! Our numbers are obviously higher in the dog client department, but we also look after cats, birds, rabbits, guinea pigs, chickens, fish, snakes, lizards, spiders, ferrets, horses and we’ve even had to care for stick insects!!! Some of our carers even specialise more in one animal than the others and we will therefore try to place you with them for obvious reasons! If they don’t have the availability, we can always access their experience and education whenever needed.
Do we do a meet n greet?
Absolutely! Meet n greets are as much for you and I as they are for the animal coming into care. If you are boarding or starting daycare, we will organise a meet n greet at our location. If you are booking housesitting or home visits we will come to you. This is so you can meet us, we can discuss your routine, requirements and special needs and in the case of boarding / daycare so the pet can start to get familiar with us and our location. We can also start to assess their personality to better set us up for their stay and identify areas we may be able to help with during their care period. We will always discuss our observations with you during this time.
Is our pricing competitive?
Pricing is one of the most important factors prospective clients look at when choosing their pet sitter. To be honest, we are not the cheapest service in Sydney and we don’t claim to be. Our pricing is competitive with other businesses at a similar level to ours and we network with these businesses to stay similarly priced. We have spent years gaining education across dog temperaments, first aid, other health and wellbeing areas, dog behaviours and training practices and assist our clients with this information during their booking. We also run this business as our full-time employment, not as a “side gig”. We have many expenses including insurances, our app, enrichment for your pets and furthering our education so we can provide the very best level of care for our clients.
What makes you different to Madpaws, Pawshake or the like?
Our business is our business. This means you will deal with us and only us. No 3rd party businesses overseeing our insurance, just us.
Our staff are all employed by us meaning we all have the same standards, policies and procedures we adhere to. In the instance of an emergency event where your sitter is unable to cover your booking, we have back up staff that can step in to continue to provide your services without any disruption to you or your pets. Our staff are heavily vetted prior to bringing them on board. Police checks, assessments with animals, training and approval are all done prior to your pets being left in their care. These staff members also take care of our own animals and I think that speaks volumes in the trust category! We wouldn’t send anyone into your home that we wouldn’t have in ours.
This business is our passion and not something we do “between jobs” or “for extra money”. We love meeting new clients and maintaining relationships with our current clients. We love being able to make owning and loving your extra member of the household easy so you can still get away to explore the world without the worries of their care or while you go to work to earn the money for their next pretty harness or collar / lead combo or comfortable bed arrangement.
How can you contact us?
Phone: 0429 290 903
Email: [email protected] (not checked every day so if urgent we would prefer text or call on the number above
Via our app: If you already have an account with us, you may know about our amazing communication tab where you can message us. There’s even a “Private” tab if you only want to speak to the owner or the General tab if you want to speak to the staff member rostered on for your booking.
Social Media: You can message us through our business page on Facebook or Instagram.
www.facebook.com/allfurcuddles
www.instagram.com/allfurcuddles
If we can’t help, what do we do?
We will always be honest with you. If we don’t think your pet will suit our environment, we will let you know. We will try to recommend other carers that we know that may be able to provide a place or service that would suit your pet or your needs better. We network with these other carers. We only recommend those we know well because at the end of the day, we want everyone to be comfortable with the sitter they leave their pets with.