30/12/2024                                                                            
                                    
                                                                            
                                            To all of my amazing clients! I hope you’re all having a paw-some little break! I wanted to share a few updates to help keep things running smoothly in the salon as we head into the new year.
Starting January 1st, 2025, I’ll be introducing a few new policies to help ensure the best experience for your fur babies.
   •   Cancellations: If you need to cancel, please give me at least 12 hours’ notice so I can fill the spot. Cancellations with less notice may incur a 50% fee to cover lost time.
   •   No-Shows: For missed appointments without notice, the full grooming fee (100%) will apply before you can rebook.
   •   If cancellations have been an issue in the past, I may ask for a deposit to secure future bookings.
Our automated confirmation sms is sent out the day before the appointment so please make sure we have the correct phone number, and you reply to our sms otherwise you will get a cancellation fee, and your spot will be taken by someone on our long waitlist.
To maintain a calm and balanced energy in the salon, I kindly ask that you limit your time in the grooming area. Human presence can sometimes heighten excitement and energy levels, which can affect the focus and calmness I need for my Zendog work. To help with this, please ring the bell at the entrance, and one of the team will come down to assist you. Your cooperation makes a big difference and is so appreciated!
I’ll also be introducing a daycare surcharge for pets dropped off earlier than their scheduled appointment or if they stay longer than 30 minutes after I’ve sent the pick-up SMS. While I absolutely adore spending time with your fur-babies, extended stays take extra time and attention. These surcharges will reflect the added care provided during those times.
There will also be a small price adjustment for grooming services from January 1st, 2025. This reflects the rising costs of running the salon and ensures I can continue to provide your pets with the love and care they deserve. 
Lastly, if your pet’s appointments are more than 12 weeks apart, there may be a little extra fee. Grooms for overgrown coats take extra time for pre-clipping, extra brushing and de-matting, detangling, and reshaping their gorgeous styles. Some fur babies may need an extra wash or longer drying time. I’ll always be upfront about these charges, which depend on the breed and coat condition.
A heartfelt thank you to all my wonderful clients who trust me with their fur babies. Whether it’s my grooming, reiki, or animal communication services that bring you here, I’m so grateful to be part of your pet’s life. Your support means the world, and it’s a joy to care for your pets with the extra love and positive energy they deserve.        
Wishing you all a happy and safe New Year! Can't wait to see your waggly tails soon! 
Bianca 🐾