12/29/2024
❗️DELAYED ORDERS ❗️
Updated: 25/01/2025
Currently processing for January 27:
(Orders from September - October- November - Mid of December)
• Black Full
•Turquoise Full
•Purple full
•Burgundy Full
•Royal Blue Full
•Light brown Full
•Green full
•Candy Ful
•light brown cob
•burgundy cob
• Pony Candy
• Pony royal blue
•mini green
•black draft
•purple draft
•burgundy draft
•turquoise draft
🔜 Next processing for February 10:
(Orders from November to January)
(Past delayed orders, as partial orders who missed leads or other are included)
•Green Pony-Mini - Full- Cob - Lead
•Barbie Mini- Pony
• Royal Blue cob -Full - Pony - Lead
•Candy - Full - cob - Pony - Lead
• Purple Cob- Full-Pony
• Burgundy Full-draft
• Black cob- Full- draft - large pony- Lead
•Turquoise Cob- Full - Draft- Pony - Mini- Lead
❌ Current delayed colors:
• Barbie
• Sky Blue
• Dark Brown
• Yellow
• Orange
• White
• Blue Nova
•Royal blue draft
•Candy draft
📩 Delivery expected from
late January to late of February.
(You can change color to a faster shipment. If you ordered other colors with. Your order will be shipped separately at our charges. Custom fees included, please send proof of the invoice.)
❌ Current Delayed sizes:
• All X-Full (Our full sizes halter are made bigger than usual full size halters on the market you can ask to change the size)
• Pony (except Candy, royal blue, green,turquoise,purple)
•large pony (except black)
• Mini (exception- green, turquoise, barbie)
📩 Delivery expected from
late January to late of February.
❕Please note that delayed orders (More than 4 weeks) are eligible for a significant credit on a future purchase
We’re happy to share that our shipping company resumed operations last week from a five-week strike. While this is a positive step forward, here are a few important updates:
• 10thPickup Schedule: New Shipments will be picking up on Monday,
🔺January 27 2025
❗️Tracking informations will be sent once its scanned. It may takes 2-3 days)
• Tracking Information: Tracking updates may take some time. It’s normal if your order still shows as “unfulfilled” or the tracking says “not found”—this means the package has not been scanned yet.
• Backlog Updates: Before the strike, we experienced delays on certain sizes and colors due to unexpected delays from our supplier. We now have close to two thousand packages sent on December 23 - January 6 - January 13 that had been waiting for multiple weeks in shipping warehouses. It’s normal that you see many customers waiting, and we are truly sorry for this situation. (Please note that delayed orders are eligible for a significant credit on a future purchase)
🔅Processing Time: The current processing time for new orders is 2-4+ weeks minimum and may vary depending on personalized orders
• Message Responses: Response times for messages may be delayed as we manage a high volume of inquiries from customers worldwide for both new and past orders. Please allow 🚨3-4 business days for a response. We kindly ask for your patience as we focus on shipping as many orders as possible.
⚠️ Important Request: We kindly ask that you avoid commenting on our posts regarding delayed orders. This increases the number of private messages we receive, making it difficult to prioritize and assist customers with urgent needs.
We are committed to improving our customer service and delivery processes moving forward. We deeply value your support and understanding as we navigate this challenging time.
ICavalos Team.
