11/27/2024
Dawn's Pet Care Services Procedures and Policies
OFF SEASON & NON - PEAK SEASONAL BOOKINGS
Boarding & Petsitting:
Reservation/Cancellation Policy:
Our boarding facility is often full and as a result, we sometimes must turn potential guests away. No shows or last-minute cancellations take away spots needed by other guests requesting accommodations. To serve our clients better, we have a reservation and deposit policy.
Non-holiday time and non-peak season is defined as any period that is excluded from our Holidays & Peak season policy. Please refer to that section for time periods.
A 2-night minimum stay is required on weekends to better accommodate all our furry guests.
A deposit of 25% of your entire reservation amount is required when the booking is confirmed. If the deposit is not received within 24 hours of receiving the confirmation, the booking will be cancelled.
A Cancellation more than 48 hours before your boarding check-in date will receive a full refund of your deposit.
Any cancellation request done outside business hours will be considered as being received the next day. This can lead to the loss of deposit if it doesn’t comply with our required 48 hours notice for cancellations during non-holiday & non- peak times.
SEASONAL & PEAK SEASON BOOKINGS
Boarding and Petsitting
Reservation/ Cancellation Policies:
Holiday & Peak Season Times are:
Family Day weekend
March Break week
Easter weekend
Victoria Day weekend
Summer Season (June 1 – September 8)
Labour Day weekend
Thanksgiving weekend
Remembrance Day
Holiday Season (December 1 – January 6)
A 2-night minimum stay is required during holidays & peak season time..
Holiday & Peak season time reservations require a 50% deposit of the total invoice when the boarding booking is confirmed. If the deposit is not received within 24 hours of receiving the confirmation, the booking will be cancelled.
Full deposit refunds will only be available if the reservation is cancelled more than 5 days before the scheduled date of arrival.
5-day notice is required to be eligible for a deposit refund.
Cancellation less than the 5 business days before the scheduled date of arrival, including "no-shows", agree to forfeit their full deposit.
Any cancellation request done outside business hours will be considered as being received the next day.
HOURS OF OPERATION:
Boarding:
Check-In & Check-Out Hours
Monday to Friday
8:00 am to 8:00 pm
Special accommodations can be made, inquire within.
Saturday and Sunday
Drop offs and pick ups are by
APPOINTMENT ONLY
Holidays
Thanksgiving, Christmas Eve and New Years Eve drop offs and pick ups 8am - 2pm
There is no drop offs or pick ups on Christmas day or New Years day, unless Special accommodations are made.
The remaining Holidays
8am - 5pm
FOOD AND MEDICATION ADMINISTRATION:
Feeding times for dogs in boarding will be 6:00am-8:00am, and 4:00pm-6pm. We recommend that you bring your dog’s own food when boarding, but this is not required. Continuing their own food helps avoid digestion issues that can result from switching food. Please be sure all food is brought it in a sealable container or plastic container with lid. We recommend bringing extra food just in case your travel plans change. You may also want to consider increasing the amount of food that your dog typically eats due to the increased activity level. If you do not bring your dog’s own food, we provide a dry “house” food that your dog can eat. If your dog runs out of food, we will feed them our house food unless other arrangements are made.
Cost of in- house food is $2.50 per meal.
Medication is only administered with proper documentation, per the instructions documented.Medication must be brought in the original packaging with the prescribed instructions.
CLEANING PROCEDURES
OUTSIDE CLEANING AND MAINTENANCE:
Outside play yards and walking areas are constantly monitored during use for f***s. All f***s should be immediately picked up and disposed.
INSIDE CLEANING AND MAINTENANCE
Kennels are cleaned on an as needed basis during the day, with an overall cleaning occurring once a day to ensure health and well-being of the pets
Inside play areas are constantly monitored and cleaned during the day, with a full cleaning occurring once check-out is complete in the evenings
GENERAL CLEANING
General cleaning occurs as needed. Every employee is responsible for ensuring a clean, safe and healthy environment for the pets in our care
PAYMENT:
Payment for the balance of the full boarding stay will be due at pick up.
Deposits cannot be used as credit toward other services.
Invoice payment is due on day issued. Please be advised that we will charge 2.5% interest per month on late invoices.
We no longer offer a running tab for clients all invoices must be paid in - full at time of pick up
All pricing and policies are subject to change without notice.
COVID - 19 RESTRICTIONS:
As Covid-19 restrictions have lifted, there will be no waiver for that reason under this reservation/cancellation policy.
ANIMAL BITES/INJURIES
While we pledge to provide a safe, healthy environment for our employees, volunteers and pets, we do acknowledge that bites and injuries can occur. We will provide basic first aid as needed. If further care is required, we will follow owners instructions.
Risks: While we strive to achieve a safe environment for all dogs, we cannot prevent accidents, injuries, illnesses or changes in behavior. When you bring your dog for boarding you accept these risks and you release Dawn's Pet Care Services and its staff from all liability arising from the occurrence of such events. In addition, Dawn's Pet Care Services will not pay for vet bills if your dog becomes sick or is injured while with us.
RECOMMENDED ITEMS TO BRING
BEDDING: We provide bedding for the dogs that are boarding with us so it is not necessary to bring; however, you may bring bedding for your dog if you are confident that it will not pose a choking hazard for your dog. Remember, your dog may act differently when away from home and may chew their bedding while away from home.
TOYS: Feel free to bring one or two toys if you think it will make your dog more comfortable.
we accept no responsibility for ruin or soiled bedding and toys.
PLEASE DO NOT BRING THESE ITEMS:
OVERLY LARGE BEDDING/ BEDS: These do not fit in our washing machine
BOWLS: We have plenty, so it is not necessary to bring a bowl for your dog.
BREAKABLE ITEMS: Please do not bring glass or breakable items.
OTHER REQUIREMENTS:
COLLARS:Some collars can cause injury or harm during boarding. If necessary, we will remove your dog’s collar during their stay.
FLEAS: All dogs attending Dawn's Pet Care Services are required to be free of fleas and ticks and be on a monthly flea treatment. If a dog is found to have fleas and/or ticks, we will attempt to contact you regarding options, and the dog will be placed in isolation until picked up for the day.
ABANDONED DOGS: Pet whose owners have not contacted us 14 days after their original pick up date constitutes as abandoned. Pets considered abandoned will be placed with local rescue groups and/or we will find a suitable and loving home. You understand and agree that if you abandon your Pet (s) you may be unable to retrieve possession of said pets and will have no recourse against Dawn's Pet Care Services. We will make all efforts to contact owners and emergency contacts before rehoming or placing pet into rescue.Original owner will be held responsible for abandoned pets boarding and food while in our care during abandonment period.
RELEASE OF PHOTOS/VIDEO: Photos, videos and we**am footage of the dogs, staff or clients may be used on the website, social media, in displays or in other marketing material. You consent to our use of your or your dog’s image, likeness and name in such marketing materials. All photos, video and we**am images are the property of Dawn's Pet Care Services.
