09/12/2024
Hello everyone!
As our client list continues to grow we’ve come to the decision to update our after hours fee structure. Going forward, any calls that require a veterinarian to attend between 10pm and 7am will be subject to an additional $100 fee. Additionally, any phone consultations during that time frame where veterinary advice is given (for example; dosing of an over the counter medication) that will then require the vet to write a medical note on the conversation, will now cost $50. This will not only assist in more frequent full night sleeps for our veterinarians (who have fully booked days whether or not they saw someone in the middle of the night), but also help to reduce the frequency of non-emergent calls for advice during the night.
In order to better understand what should constitute a middle of the night call we’ve created a chart with examples for each species of urgent (should be seen within ~24 hours) versus emergent (needs to be seen immediately or within a very short time period). Only emergent cases should prompt a late night/early morning call. Otherwise we ask that you respect our vet’s (and their pet’s!) need for rest and avoid calling or texting at these times.
Dogs:
Urgent case examples: Not eating, vomiting, lethargy, fever, smaller wounds
Emergent case examples: Broken limb, non-productive vomiting/gagging in a large breed dog, toxin ingestion (chocolate, grapes, rat poison, anti-freeze etc), a wound with uncontrolled bleeding, seizures lasting longer than 5 minutes, sudden onset paralysis
Cats:
Urgent case examples: Not eating, vomiting, lethargy, fever, smaller wounds, struggling to p**p
Emergent case examples: Male cat unable to urinate, broken limb, toxin ingestion (grapes, lilies etc), wounds with uncontrolled bleeding, respiratory distress, sudden onset paralysis
Horses:
Urgent case examples: Off feed, fever, leg that is suddenly swollen but without trauma, lethargy, smaller wounds
Emergent case examples: Broken limb, colic signs (call vet to help triage the seriousness), wounds with large amounts of bleeding or that are overtop/near joints, choke, any birthing complication, down and unable to rise
Ruminants (Cattle, goats, sheep):
Urgent case examples: Off feed, fever, lethargy, small wounds
Emergent case examples: Uterine prolapse, birthing difficulties, “down cow”, bloat, sudden onset paralysis
We thank you in advance for your understanding! Please do not hesitate to reach out with any questions!