03/24/2025
📢📢 We're Hiring! 📢📢
Job Title: Client Care Coordinator
Job Description: Provide customer service to our clients and offer administrative support to our veterinary team from our new office located in Ariss, ON.
About Us: At Upper Grand Veterinary Services, we are passionate about supporting the success of our production animal clients through uncompromising veterinary care so they can feed a growing world. Our veterinary care provides mobile services to many large animal meat, dairy and fibre producers across an expansive geographical area of southern Ontario. We take pride in the work that we do and have a close-knit team ensuring excellent care is always delivered to every one of our clients.
About the Role: You will help distinguish our company with professionalism, as well as courteous, complete and prompt service that builds and maintains client loyalty.
The most important responsibilities of this role are:
- Client Care & Satisfaction: You will help manage the client relationship by providing logistical solutions to their concerns in a timely manner and by ensuring that service and/or products are delivered according to their personal needs. It is imperative that we monitor all methods of client contact via phone, email, and text so that we can respond through accurate and prompt action in a courteous manner.
- Scheduling Precision & Calendar Management: Booking client appointments based on urgency, geographical location, and vet availability. Constant monitoring of multiple calendars, vet location and appointment completion is necessary.
Other important responsibilities include:
- Ordering & Inventory Control: Maintaining a smooth flow of pharmaceutical products within the office and ensuring product availability upon client request.
- Medical Record Maintenance: Assist in maintaining accurate and organized medical records with a keen eye for detail.
Hours of Work: This is a full-time, permanent position that requires the employee to work 40hrs/week Monday to Friday, from 9:00am to 5:00pm.
About You: The ideal candidate will have the following skills and experience:
- 1-5 years of experience in an office setting, would be an asset
- Experience using QuickBooks, Microsoft Office, and Google Calendar is preferred
- Education in office administration program is preferred
- Critical eye for efficiency and strong organizational skills
- Ability to multi-task and work independently in a fast-paced environment
- Excellent written and verbal communication skills in English
- Understanding of the agricultural industry could be an asset, but not required
If you are ready to become part of the Upper Grand Veterinary Services team, please apply by sending your resumé via email to [email protected]. In your cover letter, please explain why your experience is relevant to this role.
