Our passionate care team is ready to help your fur baby 24 hours a day 7 days a week! Call today to book - 905-389-0707
Hello!!
Our sister location, Hamilton Veterinary Services, is offering some Thursday promotions on nail trims, ear cleaning, day boarding and a**l gland expessions! Check them out below or visit their website for more information!
Have a great day,
~ EMAH Family
As many of you may know, the world around us is adapting and trying to create some form of order to the disorder that we are dealing with in the last 18 months. In the past several months, many clinics in the area including East Mountain have faced extreme burnout and doctor shortages. This area simply does not have enough veterinarians and support staff to treat everyone right now.
To put it into perspective, it takes 7-8 years to graduate maybe 40 DVM’s per year, and 2-3 years to graduate a Registered Veterinary Technician. And that's just graduating.
Since 2020 there has been a 30% increase in new pet owners. If we took 30 % of our current clientele, there would be about 5200 new pets in homes. This means there are 5000 new appointments to be made in the last 600 days, on top of our existing clients and the rescues we deal with. In that 30% new pet ownership, 80% do not have a regular vet.
We simply cannot keep up with the demand. Our supply of employees is not able to produce at the speed of demand causing shortages and working understaffed.
This is important because now our Hamilton Regional Emergency Veterinary Clinic has experienced such burnout that they do not have a vet for this weekend and some shifts in the coming weeks. This is the equivalent of our human hospital St. Joe's or Henderson closing, and not taking any patients of any kind whether you are walking in or on a stretcher.
If you have a true emergency you will have to go to one of the following emerges: Burlington Emerge, Brant Norfolk, and Niagara Emergency Clinic.
We understand that the pandemic has brought out a lot of deficiencies in the overall system and unfortunately has also been the excuse for people to behave poorly. We at East Mountain understand people are stressed and have some financial burdens they may not have had years prior. However, the increase in verbal and physical abuse our staff has incurred is unacceptable.
We have stated before, as well as the HREC emergency clinic, if there is any physical contact, swearing, yelling, or spitting you will be asked to leave immediately. We are human- we make some mistakes, yes waiting in the parking lot is not ideal, yes we have to juggle extra cases when other clinics close or are also overburdened, yes we understand from your perspective your pet is the only thing we should be working on.
Times have changed and we are doing our best to accommodate. We are revamping our triage over the phone; certain types of appointments will be waiting a little longer than normal. You will be asked to send in photos of basic skin or ear concerns so we can see whether telemedicine or an actual visit is required. Same in regards to veterinarian phone time. Once our vet has given a diagnosis and a plan, you will receive updates from the support staff. There is simply not enough time for the vet to talk to each patient's owner twice or more a day. We understand this is an adjustment. We are saving our staff for the real reason why we are here- your pets. All the animals in our care have assistants and technicians giving them care and medicine that they need to get better. If that means calls go to voicemail, we’re sorry for the delay, but patient care is always our first concern.
We do appreciate our clients and we want to have the best possible outcomes for all of our patients. We as veterinary professionals did not get into this profession for any reason other than taking care of sick pets. Being kind goes a long way. Working together means getting your pet feeling better faster. We are trying to do our best.
Thank you for your continual support.
Don’t let the bugs bite, buy preventatives!
The heartworm season is upon us, which means that buying preventatives is that much more important! This beautiful warm weather we’ve been having means fleas, ticks and mosquitoes are coming out of hibernation and are ready to feed on your pets! Heartworm tests for our canine family members is also necessary to ensure they do not have these pests before using preventatives, which can be fatal! Help protect them, and you, by contacting us and buying the right preventatives and testing for your beloved fur-babies ❤️
Remember, you can contact us by phone, email or even through our page!
Can’t wait to hear from you!
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Are you embarrassed by your pet’s smile? Is it just impossible to brush their teeth at home and it shows? Well don’t worry because February is dental health month and to bring awareness we are offing a special discount!! Now your pet can have that pearly white puppy/kitten smile you remember 😁
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Hello everyone! I hope the holiday season treated you all well and have finally gotten into the groove of a new year! I know it took us some getting used to 😂
Now that we are all settled in, expect some cute content on instagram and maybe something special in store 😏
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Happy holidays from the EMAH team and especially Howard!! Hope all your furry friends were good this year and that Santa Paws will bring them only the best gifts! 🥰🥰 Can’t wait to see you soon!
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For those of you who don't know, we have started an Instagram page ()!! You can also follow our sister clinic's Instagram () too!!
We are starting to feature our adorable patients and who better to start EMAH off than (one of the) cutest puppies, Nova ❤️
Dear East Mountain Clients,
We've all been through a lot these last few months. East Mountain Animal Hospital's staff is no different. So, out of appreciation for everyone's hard work during these strange COVID months, we are having a staff appreciation dinner.
Sunday, August 30th from 5-10pm East Mountain will be closed. We will not be answering phones during this time. If you are planning to pick up medication or food, please do so before 5 pm on Sunday.
If you have a medical emergency, please call 905 529 1004 for the Hamilton Halton Emergency Clinic. Signs have been posted at the clinic as well.
We will resume normal business after 10 pm on Sunday.
Thank you,
East Mountain Animal Hospital
Happy Easter from the Doctors and Staff. Just a reminder that with easter comes chocolates and your pets cannot eat it. Be sure to have all chocolates and sweets out of reach from them
Are you worried about running out of your pets food due to quarantine or self isolation? Watch this video with Dr. Caitlin Grant about what human foods you could use in the mean time and what is required to do so.
https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fthe.kibble.queen%2Fvideos%2F611025142817467%2F&data=02%7C01%7Ctara.kemp%40royalcanin.com%7Cf2f7548169364292d75208d7dca0a3d5%7C2fc13e34f03f498b982a7cb446e25bc6%7C0%7C0%7C637220454818817971&sdata=llbXp%2F758pZBUJr5ORvqt1yLWmypcbq0U1RaKCUbYIY%3D&reserved=0
Dr. Jackie Parr talks about how much pet food you should have on hand in case of quarantine
https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fthe.kibble.queen%2Fvideos%2F240629170398591%2F&data=02%7C01%7Ctara.kemp%40royalcanin.com%7Cf2f7548169364292d75208d7dca0a3d5%7C2fc13e34f03f498b982a7cb446e25bc6%7C0%7C0%7C637220454818817971&sdata=uecpVKnTubtTMU9vuSKhPEt5BB%2BngPGqAC9cX6c%2BE5U%3D&reserved=0
During this strange and difficult time you may have many questions about the Coronavirus (COVID-19). We will be posting some links that have some answers to many questions you may have.
https://www.royalcanin.com/ca/en_ca/coronavirus-and-pets
We all want to provide the very best health for ourselves, our families, and our pets. In these extraordinary circumstances, it is important to keep good health practices top of mind.
Due to the current conditions caused by COVID-19, we are asking all clients to refrain from booking appointments if they have recently traveled outside of Canada or have been exposed to people who have. We would like all clients to avoid booking non-urgent appointments and routine surgeries including but are not limited to nail trims, vaccines, spay and neuters unless absolutely necessary. Grooming appointments will be canceled for two weeks as of Sunday. We will update you as we are given more information, but are remaining open at this time. In the coming weeks, our staffing levels may be reduced, which could impact our wait times and our capacity for daily appointments, but we will contact anyone impacted directly. Medications and food can still be ordered, but suppliers have put restrictions on quantities and are experiencing shipping delays. We ask that you call in advance when looking to pick up food and medication as clinics are experiencing shortages. If you do have any questions or concerns please don't hesitate to contact us at 905-389-0707
Did you miss our Dental Month Promotion? Well, you're in luck! We have extended the promo to the end of March. If you wanted to book your pet a dental but weren't able to get in contact us now for details and booking!
Are you questioning whether or not you should get your pet spayed or neutered? Here are some benefits of getting this procedure done. Not only can it reduce the chances of cancers and unwanted offspring, it can also add years onto your pets your life. If you have more questions about the procedure or the benefits of getting spayed or neutered, don't hesitate to contact us.
Maintaining the coat of your pet is very important. Regular grooms can take place every 4, 6, or 8 weeks depending on the dog's breed. Call us now to book with our groomer Rita!
Book your grooming appointment with Rita today!
Exciting News!! We will be extending our Dental Month Promotion into March!! Book now to save 10%
Wanting to start brushing your pets' teeth but unsure how they will react? You can follow these steps to start introducing brushing as part of their oral care routine. You can call us to schedule your loved ones oral exam
Hill's Prescription Diet t/d is just one of the dental diets we carry. Here is a video to show you how it is designed to work.
https://youtu.be/bLFwpxnUrT0
With our dental promotion almost a month in, check out our dental checklist. We care for our pets head to toe, but sometimes forget about the importance of their oral hygiene.
This checklist includes some tips as to what to look for as well as a little information on brushing and chews. Call us anytime to book your oral exam!
Oral hygiene is important for our furry loved ones, just as it is for us. This image shows the before and after dentistry for the four stages of periodontal disease. With a good oral hygiene routine and dental food, a lot of these issues are preventable.
New Year, New Haircut!
Puppies under 4 months can get their first few grooms for $20.
You can bring them in as often as you like as long as they are under 4 months of age.
Bring in your puppy and we can make their first experience fun!
Dogs and cats are groomed in a quiet room, which is perfect for those nervous nellies. Get some one-on-one time with our groomer, Rita.
Does your pet have bad breath? The most common causes of bad breath in our furry loved ones in bad oral hygiene or periodontal disease. Just like in humans, the build-up of plaque and tartar can lead to the development of bacteria that can lead to bad breath.
Dental care is just as important for our pets as it is for us. Take a look at the Periodontal Disease progression chart. If you have questions about your pet's oral health, you can call us and book an appointment for an oral assessment.
As we enter into the new year some companies will be making price increases for some or all of their services. Royal Canin and Hill's will be increasing some food prices, and some of our diagnostic pricing will also be increasing. If you have any questions, please contact us
We have some exciting news! We are starting our dental promotion a whole month early!
You will receive 10% off of your total before taxes. This does not apply to accounts with existing discounts.
For more information, you can contact us at any time.
1175 Stonechurch Road East
Hamilton, ON
L8W2C6
| Monday | 9am - 11pm |
| Tuesday | 9am - 11pm |
| Wednesday | 9am - 11pm |
| Thursday | 9am - 11pm |
| Friday | 9am - 11pm |
| Saturday | 9am - 11pm |
| Sunday | 9am - 11pm |
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Are you embarrassed by your pet’s smile? Is it just impossible to brush their teeth at home and it shows? Well don’t worry because February is dental health month and to bring awareness we are offing a special discount!! Now your pet can have that pearly white puppy/kitten smile you remember 😁 🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾 #canine #dog #feline #cat #dental #dentalmonth #teeth #smile #discount #promotion #furbabies #clinic #animals #animallover #veterinary #vet #vets #pets #veterinarymedicine #animalhospital #hamilton #hamiltonontario #service
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