We have variety of rare and exotic fish including shrimp,
plecos, angelfish, discus and more! Our Return Policy
Should the purchase be not within the categories of that will be mentioned below FishBeWithYou will accept back any bought livestock 1/2 the price of what it is worth, as in-store credit. The fish’s health will also account for its return/trade value. Customers must be willing to shar
e tank information (water parameters) and due reason. This is to ensure stock quality and prevent misuse of our return policy. Delivery/Shipping
We guarantee live ARRIVAL in all of our deliveries/shipping. Check list for Dead On Arrival claims
• Any DOA has to be reported within 24 hours of arrival for compensation.
• We require pictures and video with its time stamp.
• Customers must be willing to share tank information.
• Inability to provide documentation or information within 36 hours is unable to receive any compensation.
—> DOA Fish: credit or replacement with FBWY’s approval. Credit value below
Valued at $3.99 to $25.00: 50%
Valued at $25.00 to $150.00: 50%
Valued at $150.00 to $500.00: 50%
Valued greater than $500.00: 50%
Shipping is not refundable. We will only ship healthy fish. In the case of ICH, we will give special consideration to ICH prone scale less fish e.g. loaches, catfish, eels, etc. Shipping causes great stress to fish causing ICH. Also it is common in the fish keeping hobby. We advise to always be ready in case of outbreaks.
*Since ICH is not mortality, we don’t part this in our guarantee policy. Thrive Guarantee - delivery/shipping only
We will offer 50% refund or credit amount for approved claims with their fish unable to thrive within 2-3 days. In-store purchase
Any fish death must be reported within 48 hours upon purchase or pick-up for compensation. However, we can only cover a percentage of your replacement. That said, it can vary on which is at fault. Customers must be willing to share any necessary tank information. It is recommended that you bring a water sample, tank picture and videos in your replacement visit.
