02/04/2024
🚨 Important Announcement: 🚨
Dear Friends and Valued Customers,
I hope this message finds you well. I wanted to take a moment to update you on a situation that has been causing me immense stress and frustration over the past few weeks.
On March 13th, 2024, my web hosting provider, Bluehost, accidentally deleted my website during one of their upgrades. Since then, I have been tirelessly working to have it restored to no avail. Bluehost is insisting that I purchase additional hosting in order to retrieve my website, which is simply unacceptable given that I had already prepaid for three years of hosting services.
Moreover, despite assurances of a full refund for the hosting fees I paid upfront, which doesn't expire until April 2025, I am yet to see any progress on that front.
This ordeal has not only disrupted my business operations but has also been incredibly disheartening. I have poured my heart and soul into building my website and serving my customers, only to have it taken away due to a mistake on Bluehost's part.
I want to assure you that I am doing everything in my power to resolve this situation as quickly as possible. Your support and understanding during this challenging time mean the world to me.
Please bear with me as I work through this issue, and rest assured that I will keep you updated every step of the way. Thank you for your patience and continued support.
Warm regards,
The Team at Pounce and Play