20/01/2025
TAILS OF ADVENTURE T&C'S - UPDATED JAN 2025
1.0 General
Clients must sign the Client Agreement Form before the commencement of services. Payment for services implies full agreement to the Terms & Conditions.
A Meet & Greet must be completed before the commencement of any services.
Clients must provide up-to-date contact information for themselves, emergency contacts and veterinary contacts, if these are not provided services will not commence. Clients cannot list themselves as an emergency contact. Should these details ever change, Tails of Adventure must be informed as soon as possible.
Clients must inform Tails of Adventure should their dog contract contagious/infectious conditions, including fleas. For the safety of Tails of Adventures’ animals and that of their other clients, services will be postponed until the condition has completely cleared.
Clients must ensure parking permits are available for Tails of Adventure to use should they reside in a restricted parking zone.
Tails of Adventure uses force, pain & fear-free science & reward-based methods in all their services.
2.0 Dog Walking, Training Walks &
Home Visits
2.1 General
Tails of Adventure only offers solo only walks, only dogs from the same household will be walked together. Tails of Adventure will never walk your dogs with dogs from other households.
Clients' dogs will not be transported to another location for their walk. All walks start from the home around the local area and may involve pavement walks, Transpennine Trails and public footpaths/bridleways.
Clients must provide their own dog coats and towels should their dog need one after a walk.
Home visits shall be catered to the dogs' individual needs which will be discussed and agreed upon between the client and Tails of Adventure.
Tails of Adventure cannot be held responsible for any accidents/breakages or the like caused by your pets.
Tails of Adventure will leave the house as found and any vomit, urine, faeces, water or the like shall be cleaned up.
Clients must ensure that there are suitable cleaning products available to clear up any messes.
Clients found to be providing false, incomplete, or misleading information will result in the immediate cancellation of the service and an indefinite service ban.
2.2 Booking
Advanced booking is required for walks and home visits.
Bookings must be made no later than Sunday the week before they are needed.
Same-day bookings will not be accepted.
2.3 Cancellation
Cancellations must be made at least 24 hours before your booking is due to take place.
Cancellations made with less than 24 hours notice will be charged at the full rate for all walks and/or home visits being cancelled.
Permanent cancellation of walks and/or home visits requires a minimum of two weeks' notice or payment of all services that would take place over the coming two week period.
2.4 Property Access
Clients must ensure Tails of Adventure has access to the property, either by giving Tails of Adventure a key or an access code to a key safe.
The key and/or access code given to Tails of Adventure will only be used to collect and return the dog and for no other purpose.
The key/access code will not be given to anyone else, changed or duplicated. If the key is in the possession of Tails of Adventure, it will not be labelled with any identifying information.
If Tails of Adventure cannot gain access to the property on arrival, they shall attempt to contact the owner and/or the emergency contacts. If no contact can be made, Tails of Adventure will leave a message for the client and full payment will be charged.
In the event services are permanently cancelled, keys will be returned as soon as any monies owned is paid and key drop off is arranged.
If keys are not arranged for drop off within 2 months of cancellation of services the keys will be destroyed by a certified locksmith.
Clients are required to provide any necessary keys or key codes either during the meet and greet or at least 48 hours in advance of the first scheduled service. Failure to provide the necessary keys or key codes within this timeframe may result in delays or the cancellation of the service.
2.5 Health & Vaccinations
The dogs' ability to walk will be assessed by Tails of Adventure.
The pace of the walk will be set within the dog's physical ability.
In Season bi***es will not be walked under any circumstances.
Clients must ensure they have advised Tails of Adventure on any existing health conditions or any new health conditions that occur while using the service. This can include but is not limited to allergies, joint issues, mental issues or any other physical ailments.
Clients are responsible for making Tails of Adventure aware of any changes in their dog, such as physical changes, behavioural changes or illness, that may affect their ability to complete any bookings.
Tails of Adventure will inform the client of any changes in the dog, such as physical changes, behavioural changes or illness, that the client may not have noticed.
Dogs will be up-to-date with all vaccinations, worming and flea treatments.
However, if the client takes a more natural approach to their dogs' health, said client understands that Tails of Adventure cannot be held responsible for any health issues or conditions that occur due to lack of vaccinations, worming and flea treatments.
2.6 Equipment
Tails of Adventure will only equipment that is in good condition and
fits correctly, this includes muzzles.
Tails of Adventure will only walk dogs on harnesses or flat collars.
Tails of Adventure will not use head collars, halti’s, slip leads, figure 8 leads, prong collars, e-collars, spray collars, check chains, half checks, tightening harnesses or Flexi-leads for walks.
Tails of Adventure will use their own leads for walks.
Clients must ensure their dog has an ID tag attached either to their collar, harness or both.
An ID tag is a legal requirement and dogs will not be walked without one.
2.7 Payment
Payment is only accepted in the form of Bank Transfer.
Payment is required each week on a Friday.
If payment is not received within 48 hours future services will be suspended until full payment is received.
2.8 Weather
Tails of Adventure will visit pets in any and all reasonable levels of weather.
Tails of Adventure will walk dogs in any and all reasonable levels of weather as long as the dog is comfortable walking in said weather.
Tails of Adventure will not walk or visit dogs in extreme weather conditions, including but not limited to high temperatures, freezing temperatures, Blizzards or heavy snowfall, storms, torrential rain or hail.
Tails of Adventure reserves the right to postpone or cancel walks due to freezing temperatures, unsafe ground conditions (e.g. ice, slippery surfaces, deep snow), or any weather deemed unsafe for pets and business owner.
3.0 Training
3.1 Puppy Package - All Levels & Bespoke Packages
As previously mentioned, Tails of Adventure uses force, pain & fear free, science & reward-based methods.
Harsh handling, physical punishment, and the use of aversive equipment - including head collars, halti’s, slip leads, figure 8s, prong collars, e-collars, spray collars, check chains, half checks, tightening harnesses or flexi-leads - are strictly prohibited in training sessions and should not be used in training your dog.
Any clients found to be using any of the aforementioned methods will have all future training sessions cancelled and will be banned from using any services provided by Tails of Adventure.
Children are welcome and encouraged to join in with any training sessions. Joining in with sessions can increase a child's confidence with dogs, allow them to feel included, build the dogs confidence and responsiveness to the child and can educate a child on appropriate interactions with a dog. However, for safety reasons a child must be under parental supervision at all times and no responsibility is accepted by Tails of Adventure.
Clients are required to sign the Client Agreement Form. Successful training requires clients to actively commit to the agreed training plan and maintain consistency in implementing techniques outside of scheduled sessions. Failure to demonstrate sufficient commitment or consistency may result in the cancellation of services without refund. This policy is in place to ensure the best possible outcomes for both the client and their dog(s).
It is the client’s responsibility to provide accurate and comprehensive information about their dog(s) and training requirements during the Meet & Greet and throughout the duration of the service. Any failure to disclose essential information may lead to a change in the training package, with the client covering any extra costs. In cases of significant omission, the service may be cancelled without a refund. Tails of Adventure will make the final decision regarding the action to be taken based on the nature and severity of the withheld details.
To ensure the success of the training plan, a veterinary appointment may be required to rule out any medical causes contributing to behavioural issues, such as pain, discomfort, or other health concerns. In cases where a dog is significantly overweight, weight management may be recommended as part of the overall plan to support the dog’s physical and mental wellbeing during training. Additionally, dietary changes may be suggested if it is believed that the current diet could be influencing the dog’s behaviour, energy levels, or overall health. Any recommendations regarding health, weight management, or diet will be made in the best interests of the dog, and clients are encouraged to work with their vet to address these needs.
3.2 Booking
Advanced booking is required for training sessions.
Bookings must be made during the Meet & Greet or at the end of a training session.
All sessions must be completed within 4 months of the first session taking place.
3.3 Cancellation
Cancellations must be made at least 24 hours before your booking is due to take place.
Cancelled sessions can be rearranged, however, this is limited to 3 times. Rearranging more than 3 times during the course of the package, will result in sessions being deducted or the entire package cancelled.
Sessions cancelled with less than 24 hours notice will result in that session being deducted from the total remaining sessions.
Clients will not be penalised if the trainer is the one rearranging the sessions.
3.4 Payment
Payment is only accepted in the form of Bank Transfer.
Payment is regarded as a commitment to training sessions, therefore, once payment is made it is non-refundable.
Payment is required no later than the day before the first training session.
If payment is not received before the day of the training session, the client will be notified that the session has been cancelled.
If sessions are not completed within 4 months additional fees will be incurred, should the client wish to complete all sessions.
3.5 Health & Vaccinations
Clients are responsible for making Tails of Adventure aware of any changes
in their dog, such as physical changes, behavioural changes or illness,
that may affect their ability to complete any bookings.
Clients must ensure they have advised Tails of Adventure on any existing health conditions, or any new health conditions that occur while using the service.
This can include but is not limited to allergies, joint issues, mental issues or any other physical ailments.
Dogs will be up-to-date with all vaccinations, worming and flea treatments.
However, if the client takes a more natural approach to their dogs health, said client understands that Tails of Adventure cannot be held responsible for any health issues or conditions that occur due to lack of vaccinations, worming and flea treatments.
3.6 Weather
Tails of Adventure will visit pets in any and all reasonable levels of weather.
Tails of Adventure will walk dogs in any and all reasonable levels of weather as long as the dog is comfortable walking in said weather.
Tails of Adventure will not walk or visit dogs in extreme weather conditions, including but not limited to high temperatures, freezing temperatures, Blizzards or heavy snowfall, storms, torrential rain or hail.
Tails of Adventure reserves the right to postpone or cancel walks due to freezing temperatures, unsafe ground conditions (e.g. ice, slippery surfaces, deep snow), or any weather deemed unsafe for pets and business owner.
4.0 Day/Overnight Pet Sitting
4.1 General
This service is for clients who regularly use Tails of Adventures other services.
Day/Overnight Pet Sitting shall be catered to the dogs individual needs which will be discussed and agreed between the client and Tails of Adventure.
Tails of Adventure cannot be held responsible for any accidents/breakages or the like caused by your pets.
Tails of Adventure will leave the house as found and any vomit, urine, faeces, water or the like shall be cleaned up.
Clients must ensure that there is suitable cleaning products available to clear up any messes.
A minimum of 1 walk per day for the duration of the booking will be provided.
Clients must ensure there is enough food in the home for your pet for the whole duration of the booking.
Clients found to be providing false, incomplete, or misleading information will result in the immediate cancellation of the service and an indefinite service ban.
4.2 Booking
Advanced booking is required for Day/Overnight Sitting.
Bookings for Day/Overnight Sitting need to be made a
minimum of 1 month in advance, however, it is best to
book as far in advance as possible.
Bookings for Day Sitting are required to be a minimum of 4 hours long and a maximum of 8 hours.
Bookings for Overnight Sitting are required to be a minimum of 8+ hours.
Overnight bookings of 1 week or longer require a 25% non-refundable deposit.
4.3 Cancellation
Cancellations for Day Sitting must be made at least 24 hours before your booking is due to take place.
Cancellations made with less than 24 hours notice will be charged for.
Cancellations for Overnight Sitting must be made at least 1 week before your booking is due to take place.
Cancellations made with less than 1 weeks notice will be charged for.
4.4 Payment
Payment is only accepted in the form of Bank Transfer.
Payment for Day Sitting/Overnight’s of less than 1 week is required in full, at least the day before the booking is due to take place.
Deposit for Overnight Sitting is required within 1 week of making the booking to secure the dates.
Payment for the remaining amount for Overnight Sitting is required at least the day before the booking is due to take place.
If payment is not received within the specified time period for the service you have booked, the booking shall be cancelled and a named person contacted.
4.5 Property Access
Clients must ensure Tails of Adventure have access to the property, either
by giving Tails of Adventure a key or access code to a key safe.
The key and/or access code given to Tails of Adventure will only be used for the purpose of completing the home visit.
The key/access code will not be given to anyone else, changed or duplicated.
Clients are required to provide any necessary keys or key codes either during the meet and greet or at least 48 hours in advance of the first scheduled service. Failure to provide the necessary keys or key codes within this timeframe may result in delays or the cancellation of the service.
If the key is in the possession of Tails of Adventure, it will not be labelled with any identifying information.
The key will be returned to the client on demand, as soon as any monies owned is paid and key drop off is arranged.
If Tails of Adventure cannot for any reason - apart from accidental loss of the key - access the property upon arrival the owner or emergency contact will be used. If Tails of Adventure cannot reach anyone over a period of six hours a locksmith will be called at the owners expense unless the animal is in imminent danger/has known medical issues that need treatment or is significantly distressed.
4.6 Health & Vaccinations
The dogs ability to walk will be assessed by Tails of Adventure.
The pace of the walk will be set within the dogs physical ability.
In Season bi***es will not be walked under any circumstances.
Clients are responsible for making Tails of Adventure aware of any changes in their dog, such as physical changes, behavioural changes or illness, that may affect their ability to complete any bookings.
Clients must ensure they have advised Tails of Adventure on any existing health conditions, or any new health conditions that occur while using the service. This can include but is not limited to allergies, joint issues, mental issues or any other physical ailments.
Tails of Adventure will inform the client of any changes in the dog, such as
physical changes, behavioural changes or illness, that the client may not
have noticed.
Dogs will be up-to-date with all vaccinations, worming and flea treatments.
However, if the client takes a more natural approach to their dogs health, said client understands that Tails of Adventure cannot be held responsible for any health issues or conditions that occur due to lack of vaccinations, worming and flea treatments.
4.7 Weather
Tails of Adventure will visit pets in any and all reasonable levels of weather.
Tails of Adventure will not walk any pets in extreme weathers, such as, high temperatures, freezing temperatures, blizzards, large snowfalls, storms and torrential rain/hail.
Dog Training & Loose Lead Walking - Become a believer, build the best relationship with your dog.
