01/05/2024
Just a reminder of some important changes to our out-of-hours veterinary service which comes in to place this evening (Wednesday 1st May) and what to do if your pet needs emergency Veterinary care at night, over the weekend or on bank holidays, when our practice is closed.
The decision to make these changes has not been taken lightly and has been driven by a shortage of vets – not just locally but nationally. Our current system has regrettably become unsustainable.
At Senlac Veterinary Centre, we know your pets are part of your family and our priority is, and always will be, to ensure they have access to the very best care, no matter what time of day or night it is. For this reason, from May 1st 2024 we are making a change to our out-of-hours provision, partnering with Vets Now, a dedicated pet emergency service which provides expert pet emergency care when we are closed.
Vets Now is the pet care equivalent of an accident and emergency service and the leading provider of pet emergency care in the UK. Based at 60 locations nationwide, their vets and vet nurses respond to 200,000 pet emergencies every year.
Moreover, their veterinary teams are specially trained in emergency and critical care and work only out of hours, through the night, at weekends and on bank holidays. That means they are ready and waiting to see you and your pet, whether it’s in the early hours of the morning or halfway through Sunday lunch.
During our normal opening hours (8:30-7 Mon-Fri and 9-12:45 Sat), there will be no change in our service. We will continue to provide you and your pet with the highest standards of veterinary care. However, if your pet falls ill when we are closed, you can call the Vets Now team, via our normal phone number, who will be happy to talk through your concerns. A video vet consult is available up to 11pm and in person consultations would be at Ashford, Eastbourne or Tunbridge Wells at your preference.
At Senlac Veterinary Centre. We are proud to be working with Vets Now and believe this new partnership offers you and your pet the best level of care for both day and night.
