Uptown Pooches

27/11/2023

Good morning everyone 🙂

Unfortunately due to my rent going up 13%, shampoo going up by £11 a bottle and minimum wage increasing to £11.44 an hour plus other increases we are having to have a price rise. We are now separating all over length and a teddy bear cut as teddy bear takes longer to do. All prices are From prices and at the discretion of the groomer.

We apologise for any inconvenience and any questions please don't hesitate to contact us. This will come into effect on 1st January 2024.

Thank you,
Emily

25/11/2023

Here it is!! Our yearly Christmas spa package! It's the Howliday season, available from Friday 1st December! You may book for it or just add it on to your grooming service on the day! 🎄🎅

Have a lovely weekend 😊

05/10/2023

1pm taken but have a 2pm still available

Hi everyone,
I have just had a 1pm appointment today (05/10) come up if any of my current clients are interested just give me a call or message
Thank you,
Emily 🙂

23/04/2023

I've had a cancellation for Monday 24th April (Tomorrow) at 11am if anyone would like it?

Full groom or bath and brush 😊

15/03/2023

Hi everyone hope you are all well,

Due to an increase in the cost of living we will be having a price rise and slight restructuring of our pricing also. This will begin 6th April 2023.

Everyone will be going up by £3 per service per dog. (Excluding walk in nail services, this will remain £5)

For every 30 extra minutes we spend grooming your dog over the standard time for that breed we will be charging £3 (e.g. a cockerpoo would usually take 2hrs and cost £41, for 2 1/2 hours it would cost £44 etc.)

Any brush out sessions we do will go from £10 to £20 a session

Eye trims in between grooms will remain free. However, if you need the muzzle area, ears, hygiene etc. Doing we will be charging £5.

Any questions at all just give me a call or a message and I am happy to help.

Thank you for understanding,
Emily 😊

27/02/2023

Good morning everyone,

Due to personal circumstances we will be changing our opening hours. We will no longer be able to accommodate services outside of these times and we apologise for any inconveniences caused. This will take effect from 6th April, at the same time as our price rises. All appointments already booked after these times will be honoured but all rebooking will have to be within our new opening times.

New opening hours

Monday and Tuesday 9-5
Thursday 9-6:30
Friday and Saturday 9-5:30

Please note that with these changes it may be harder to get an appointment and so I urge you to rebook where possible. If we haven't seen you in the last 6 months we will no longer be able to consider you a regular customer and can't guarantee appointments will be available.

Have a great day and thank you for understanding.

Emily 😊

08/01/2023

IMPORTANT INFORMATION

Good morning everyone 😊

Hope you all had a lovely Christmas and New Year. I will be back to work as usual on the 9th January.

This year we will be introducing a contract and a matting policy. We will require everyone to sign a contract upon drop off of their next appointment, we won't be accepting your dogs in unless this is signed. The matting policy is there for when we have to do shave offs and will have to be signed upon drop off only if your dog is matted. We are bringing these into place so everyone is aware of all our policies to save confusion.

I have put pictures of the policies below for you to read over if you wish 😊

Please note: I will need someone over the age of 18 to drop off in order for this contract to be signed, it only needs to be signed the once and that will cover any and all future appointments.

Hope you have a lovely day!

Thank you in advance! 😊

25/12/2022

Merry Christmas everyone hope you have a great day and an amazing new year .

Thank you for the continuous support for another year really can't wait for 2023.

Will be back at work on the 9th of January, can't wait to see all of you and your pooches again 😊

25/11/2022

That's us all ready for Christmas, feeling very festive. There will be plenty of photo opportunities for pooches infront of the candy cane themed tree. Hope everyone enjoys ☃️❄🎅

22/11/2022

Hi everyone😊

The Christmas spa package will start this Saturday, 26th November! We know you will love this Christmas spa just as much as we do. ☃️❄

While our Christmas spa is on , our all year round spas won't be available.

Thank you,
Emily

11/11/2022

Hi everyone,

Just a quick update. Due to it being close to Christmas I have no more slots for full grooms the rest of this year. I have very few 1 hour bath and brush slots this year, if you would like one of them let me know as soon as possible .

I will also be posting about our Christmas spa soon 😊❄☃️

Thank you,
Emily

08/11/2022

Good Morning,

Hope you are all well.

Due to an influx of dogs coming into the salon with fleas, can I just politely remind everyone to double check their dogs for fleas please.

If we do find fleas on your dog while in the salon we do have fees in place which are 100% of the groom charge + £20 flea charge.

Unfortunately we have had to put these in place because we have to pay to de-flea the salon and its impossible to fill the grooming slot.

Thank you for your understanding. Please don't hesitate to get in contact with any queries.

Thank you,
Emily 😊

17/07/2022

Happy Sunday!!

Due to the weather warnings in place I thought it best to confirm that we will be business as usual on Monday and Tuesday. If we feel it is getting too hot and uncomfortable then we will be calling to move clients, in which case we will work our days off to accomodate.

We do have air conditioning in the salon that will be used all day to keep it comfortable, all we ask is that you drop off and pick up using a car or public transport. The pathways will be too hot to walk on and the safety and welfare of the dogs is our primary concern, thank you for your understanding as usual!

Thank you,
Emily 😊

10/06/2022

Good afternoon,

Due to an increase in no shows/last minute cancellations we are having to revise our fee's. If we get 12 hours or less notice of a cancellation or a no show the fee will now be 100% of the cost of the groom. If we get more than 12 hours but less than 24hours we will charge 50% of the cost of the groom.

It is also flea season! We do have a fee of £20 for any fleas found and also 100% of the groom price (even if we need to send your dog home half done). Fleas are too easily spread and we don't like to take any risks.

Thank you for your understanding and any questions please don't hesitate to contact me😊

19/05/2022

Hi everyone ,

By popular demand Ariane and I are now offering spa packages all year round! There are 3 options for our grooming spa so you can pick and choose what you would like or go for the whole pamper package! 🐾🐶

Don't worry if you are just getting an Emmi-Pet teeth clean without any grooming as we have options for you too! We can make your pooches mouth and coat smell better without a bath and you can either choose 2 or have all 5!

Have a lovely day 😊

13/05/2022

Good morning,

I have got a 2pm slot today for a bath and brush, of you would like this let me know.

I have also now got an appointment for a full groom on a small dog, bath and brush or teeth clean tomorrow at 1pm .

If you would like either of these slots just send me a message.

Thank you,
Emily 😊

07/05/2022

Hi everyone,

I have 2 appointments on the 17th of May 1pm and 3pm. If you would like one of these let me know.

After that my next appointment will be the week of the 23rd May.

Quick reminder we have had a price rise so any questions about it let me know.

Thank you,
Emily 😊

06/05/2022

Good morning ,

Hope you are having a great day so far.
I have got a 4pm appointment available tonight for a bath and brush or full groom on a small dog. It is only a 1 hour 30 minute slot. If you would like this appointment give me message 🙂 Have a great day !

Thank you,
Emily

08/03/2022

Good morning!

Our booking system has had one huge update so please be patient with us when booking your appointments as we are having to learn how it now operates. All appointments previously booked are still OK.

Thank you,
Emily 😊

17/02/2022

Great day for a de-shed on beautiful Talulah today ! Can't belive how much I got off of her !!

07/02/2022

Hi everyone,

I had a cancellation for 9am tomorrow for full groom or a bath and brush. If you would like the appointment just let me know. I can even do a 10am bath and brush.

Thank you,
Emily 😊

02/02/2022

09/01/2022

Hi Everyone

First of all I REALLY want to say a HUGE thank you for all your support during 2021 and my first year of business.

I have loved every minute of it and am looking forward to 2022. From the 1st February 2022 I will need to make some changes to my pricing structure. This is a lot to read i am very sorry, but there are a lot of changes.

Deposits required from 1st February 2022

Over the past year I have had a lot of customers not show for their appointments, as you can appreciate this has affected my business and income significantly. I have decided to start from the 1st February to send out a payment link for a non-refundable £15 deposit upon booking your appointment. If you need to cancel and re-book your appointment 48hrs notice will be required to ensure no loss of your deposit. If this may cause any issues please contact me personally and I will be happy to talk this through. If you show up over 15 minutes late for your appointment unfortunately this will class as a no show and you will lose your deposit, as I will no longer have the time slot available to groom your dog.

I will be introducing both a LATE and MATTING fee as of the 1st February.

I book my clients (your besties) in a specific time slot to ensure there is no cross over of dogs, as some can be reactive towards other dogs and can cause delays for other clients as this puts me behind on my scheduled day. So if you are more than 15 minutes late picking your dog, there will be an additional fee of £5 for every 15 mins over your pick up time as we do not have the holding facilities.

Matting fees will be introduced for dogs that come into the salon matted, this can take up to an extra 30 mins of my hourly rate which in the past I haven't been charging for. Matting also causes my tools to blunten quicker which means I have to get them sharpened more often which is a cost to my business. Matting fees will be between £5 and £10 depending on severity and time it takes.

Changes as of immediately
During the last year I have had a lot of new dogs come into my salon, which is AMAZING!!!! Thank you so MUCH!!! But, due to them being new and I don't know what their likes and dislikes are, their first grooms have not been booked out for the time that certain dogs have needed. Due to this I require new clients to come into the salon prior to their appointment for a 10-minute assessment or pay an additional £10 on their first groom if they are unable to come into the salon for an assessment. This is to cover an extra hour I will be giving new dogs for their first grooms, as some dogs don't like some part of the grooming process and I need to assess each dog on their own merit. This is also a safety precaution for dogs that struggle with the grooming process. I'm not going to lie. I have had to visit the hospital during 2021 due to an infected dog bite. I still love the dog though and he's still a regular!! There may be an extra time payment required for dogs that struggle with the grooming process and take longer than the standard grooming times.

New Charges as of the 1st February 2022 will be posted separately. Any appointments currently in my book will
be charged at your normal rate. Appointments made from the 10th January for February will be at the New Rates.

Love to you all. Thank you,

Emily
☺️

30/12/2021

Good afternoon🐶,

Hope everyone and their pooches had a lovely Christmas just like me and my bunnies!☃️🎄

I will be back to work January 10th 2022. If you would like an appointment just let me know and I will get you in.

I am now using an online system so it will send you text reminders the day before your appointment. While booking in with me, I may require a few bits of information off you to add you to the system.

Can't wait to see you all again!

Have a great night and a great new years eve tomorrow !🎊

Thank you,
Emily 😊

15/12/2021

Love this boy, all ready for Christmas 🎄

13/12/2021

Good morning,

I have a bath and brush available today at 10am for a short haired or a small to medium dog. If you would like this appointment just send me a message or ring me on 07460853587.

Thank you,
Emily☃️⛄

09/12/2021

Hi everyone,

Due to high demand,I have now opened up Sunday 19th December and have 1.30pm and 3.30pm left . If you would like either of these appointments just let me know.

Please note these are for new appointments only, not if you already have an appointment booked.

Thank you,
Emily 😊

06/12/2021

Beautiful Rupert in for his Christmas spa and teeth clean ☃️

03/12/2021

This little guy loved getting his picture taken after his Christmas pamper ☃️☃️

01/12/2021

Hi everyone,

Just a quick update of appointments left this year for before Christmas.

🐾 Friday 3rd December - 4pm
🐧 Wednesday 8th December-2.30pm and 4.30pm
☃️ Monday 13th December- 6pm

🎄Tuesday 21st December -3.30pm (bath and brush )

If you would like an appointment just give me a ring or send me a message and I will get you in as soon as I can.

Have a great day 😊

Thank you,
Emily

01/12/2021

Happy Sid 😊

30/11/2021

Tilly was in for a pamper, always love having her in 😊