20/01/2025
Unfortunately I wrote this a year ago... and would like to remind everyone of the same message again. We are likely going to change our policies & finally start taking deposits. It's sad I'm having to share this message again after such an incredible honeymoon! But genuinely shocked at the amount of last minute cancellations my amazing team had to stress about while I was gone. Along with 4 cancellations already this Tue/Weds straight after the text reminders went out yesterday and today!
For anyone who didn't read this a year ago... here it is -
Unfortunately this isn't the usual positive post, but please read.🙏
Anyone that has followed, been a customer or supported Lovely Bubbly over the last year will know, I am the first to thank you all, I'm fully aware I wouldn't be here without you! On the other hand, the last few months I feel I've been let down and really want to remind everybody how hard running a business can be.
I'm shocked at the amount of last minute cancellations I recieve the day my text reminders go out. I absolutely understand life, changing appointments and cancelling appointments, that just comes with the job! But PLEASE can all customers take responsibility for the appointments they book by writing them in their own diaries, not relying specifically on a text reminder. I understand last minute cancellations when it comes to emergencies, sickness etc however the majority of these cancellations are due to people who have forgotten to write their appointment down and have made other plans.
If we didn't send out my reminder texts, I would have a LOT of no shows. We ask for a minimum of 48 hrs but PLEASE longer if you can. I'm sure you can all understand how stressful this can be on a small business. It takes a lot of time booking these appointments, myself and my fantastic team constantly bending over backwards, rescheduling appointments and working longer hours to fit everyone in, just to have cancellations with very little notice. I don't take deposits for a reason, but this is going to have to be considered if this carries on.
Finally, we have also seen a huge increase in lateness, if you're more than 15 minutes late we can not guarantee we will be able to complete the full service. We will try our absolute best to offer whatever service we can but you will still be charged full price. (Dependent on circumstances)
Thank you all for reading, this makes me feel incredibly uncomfortable as I'm a very positive person and adore my job, I just hope you can all understand. 💕
