23/10/2025
❗️Cancellation Policy Update❗️
Hi everyone ☺️
Just a quick note to help keep everything running smoothly for both you and me. As many of you know, the freelance aspect of my business, I plan my days carefully around confirmed bookings and travel between yards. When rides are cancelled it's really hard to fill that space - and it does have an impact on my income and schedule.
So, to keep things fair and consistent going forward:
🐴 Once a ride is booked in, it's chargeable in full, no matter how much notice is given.
🐴 I invoice weekly for ALL booked rides, *including* any that are cancelled. You will be charged for the time I allocated for your booking (e.g I was booked to ride multiple horses in that booking)
🐴 The only exceptions are if I decide to cancel (for example, high winds, icy ground/ frozen arena, injury) or your horse is lame.
🐴 A bit of rain or cold weather won't stop us! 🌧❄️
I really appreciate everyone's understanding - this policy just helps me plan my days, keep things fair for all clients, and ensures your horses get the care and consistency they deserve.
Thank you all for you ongoing support!💛
(Effective immediately, this applies to all bookings going forward.)