The Veterinary Client Mediation service will assist with complaints between veterinary professionals and their clients.
Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to tr
y and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK. This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.
Do you know your legal obligations as a pet owner? If you’re at all unsure, we’ve got you covered
Owning a pet brings immense joy and companionship into our lives, but it also comes with significant responsibilities. As of June 10, 2024, new regulations emphasize the importance of adhering to specific legal obligations designed to ensure the welfare and safety of our furry friends. This article....
Unsure of the best way to get in touch with the VCMS? Our contact page provides you with everything you need to know.
https://www.vetmediation.co.uk/contacting-us/
Discover how to help prevent common summertime pet ailments in our latest blog:
As Summer approaches temperatures across the UK are warming up. Whilst enjoyed by many, for man’s best friend this rise in temperature can cause unwelcome problems. In today’s article, we share our top tips on keeping your dog cool in warmer weather.
Are you an animal owner looking for advice on raising a complaint about your veterinary practice?
Visit our resources downloads to find our useful guide on how to do this the right way.
The VCMS is an independent and free mediation service, resolving complaints between veterinary professionals and their clients.
Another piece of client feedback we’re pleased to share: “Unbelievable patience and understanding from Janet. A complete fair process, with huge dedication.”
Are you prepared for the latest legislation? We’ve put together everything you need to know in one place:
Owning a pet brings immense joy and companionship into our lives, but it also comes with significant responsibilities. As of June 10, 2024, new regulations emphasize the importance of adhering to specific legal obligations designed to ensure the welfare and safety of our furry friends. This article....
Missed us at BVA Live? You can give us a call on 0345 040 5834 to discuss any questions you might have.
Keen to understand how the VCMS can support your team? We offer free, 30 minute webinar sessions to provide all the answers to your practice team. To find out more simply email [email protected].
An exciting new career opportunity to join our team has just become available!
Find everything you need to know to apply, here:
Due to the continued expansion of our mediation service for the veterinary profession we have a vacancy for a Co-ordinator in the VCMS. The role will accommodate part time hours. The role will include progressing the pre-mediation process by reviewing and processing initial enquiries ensuring that t...
Recent client feedback: “I felt that I was at last understood instead of being made to feel that my feelings and upset did not matter. Jacqueline listened to my concern and understood my complaint"
Are you an animal owner looking for advice on raising a complaint about your veterinary practice?
Visit our resources downloads to find our useful guide on how to do this the right way.
https://www.vetmediation.co.uk/
Another piece of great feedback from a recent client:
“I am absolutely bowled over by your care and support and the ability to reflect to the vets our genuine concerns. You have provided hope and I am very grateful”.
Unsure of the best way to get in touch with the VCMS? Our contact page provides you with everything you need to know.
https://www.vetmediation.co.uk/contacting-us/
Did you know we offer free, 30 minute webinars to provide all the answers about VCMS and complaint mediation to your practice team? We also offer sessions to animal owner groups, representative groups and charities.
Get in touch to find out more.
We've arrived at and are excited to meet new and familiar faces! Alison Scull and Angela Pinckney, two of our Resoultion Managers, can be found at Stand ENZ1. We look forward to seeing you soon.
Are you an animal owner looking for advice on raising a complaint about your veterinary practice?
Visit our resources downloads to find our useful guide on how to do this the right way.
The VCMS is an independent and free mediation service, resolving complaints between veterinary professionals and their clients.
Are you an animal owner, looking for advice on raising a complaint about your veterinary practice? Find out all you need to know at the VCMS website:
https://www.vetmediation.co.uk/
Discover the latest insights from the VCMS in our latest blog:
In recent times, veterinary practices across the UK have been experiencing unprecedented levels of demand for their services. A combination of factors, including a surge in pet ownership, staff shortages due to Brexit and the pandemic, has created significant challenges for veterinarians and their t...
Another piece of great feedback from a recent client “I am absolutely bowled over by your care and support and the ability to reflect to the vets our genuine concerns. Something that I truly believe with all my heart but felt doomed."
Find out today if you’re eligible for help with vet fees.
Our animal hospitals and pet care clinics provide free veterinary treatment to sick and injured pets when their owners can’t afford private veterinary fees. Find out if you’re eligible for free veterinary treatment
Very pleased to receive the following piece of feedback:
“Alison was very understanding and took both the practice and client’s complaint and was thoughtful with the process towards a conclusion”
Are you an animal owner looking for advice on raising a complaint about your veterinary practice?
Visit our resources downloads to find our useful guide on how to do this the right way.
https://www.vetmediation.co.uk/
It’s a very busy time for vets, which led us to produce a piece on how practices can navigate these challenges. Find out more, here:
https://www.vetmediation.co.uk/resources/news/how-to-support-your-busy-veterinary-practice/
Our online resources are there to help both the public and profession. From news and views to detailed reports on the industry, we help to understand the issues facing vets and their clients through resolution. Find out more via
Our Insights section provides you with information and downloads to help you find out more about our service and how we can help you.
It’s National Pet Month! Keen to find out more and discover a range of helpful resources? Simply follow the link below:
Thousands of people up and down the UK will be celebrating life with their pets, spreading the word on responsible pet ownership and promoting the benefits of pet ownership
Are you an animal owner, looking for advice on raising a complaint about your veterinary practice?
Visit our resources downloads to find our useful guide on how to raise a complaint.
The VCMS is an independent and free mediation service, resolving complaints between veterinary professionals and their clients.
Our telephone service, funded by the RCVS, helps the public & profession to resolve disputes through mediation.
Always contact our teams on 0345 040 5834 or via [email protected] for more information and assistance.
It’s National Pet Month! Helping to promote responsible pet ownership, the official page for this month brings together some great information and resources in one place.
Thousands of people up and down the UK will be celebrating life with their pets, spreading the word on responsible pet ownership and promoting the benefits of pet ownership
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