01/09/2025
VCMS launches lunchtime webinar series on handling client complaints
The VCMS will be running a series of free lunchtime webinars this autumn to help equip veterinary professionals with the skills they need to handle common complaints and client disputes with confidence.
Using the insights gathered by the VCMS from real customer complaints and case studies, the practical and informative webinar series will address trends and recurring issues and key areas where there are often knowledge gaps or where improvements can be made.
The 30-minute lunchtime sessions running throughout October and November will be presented by the Head of VCMS, Jennie Jones, and VCMS Resolution Manager Alison Scull.
Jennie said: “We have used our many years of experience in mediating between veterinary professionals and their clients as the basis for these webinars, offering delegates the benefit of our real-world experience and offering actionable strategies that we know work. This ensures the learning experience is both relevant and insightful for veterinary professionals, and they can come away with hints, tips and information that they can apply to their own role to improve client relations now and in the future.”
The way complaints are handled by veterinary practices has been under the spotlight in recent months, and the VCMS hopes that the free webinar series will encourage more veterinary professionals to upskill themselves in this increasingly scrutinised area of the industry.
There are four VCMS sessions available to book now:
Welcome! You are invited to join a meeting: VCMS x RCVS Webinars . After registering, you will receive a confirmation email about joining the meeting.
