Veterinary Client Mediation Service

Veterinary Client Mediation Service The Veterinary Client Mediation service will assist with complaints between veterinary professionals and their clients.

Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to tr

y and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK. This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.

We are on the panel for this RCVS Workforce webinar this Friday at 11:45This session will be based around Ambition Seven...
18/06/2025

We are on the panel for this RCVS Workforce webinar this Friday at 11:45
This session will be based around Ambition Seven: Improving client interaction and communication. Within the session our expert panel will focus discussion on how we can have improved interactions and communications with clients and increase their understanding of veterinary work and roles.

Book here
➡️https://ow.ly/IBK250W9TXH

Alison Scull one of our resolution managers here at the VCMS is on the panel for the RCVS Workforce webinar this Friday ...
16/06/2025

Alison Scull one of our resolution managers here at the VCMS is on the panel for the RCVS Workforce webinar this Friday the 20th of June at 11:45.

This session will be based around Ambition Seven: Improving client interaction and communication.

Book here:
➡️https://ow.ly/vaAZ50W9Teh

Jennie Jones, head of VCMS during her talk at on Complaint insight contextualised care: Tailoring support to individua...
13/06/2025

Jennie Jones, head of VCMS during her talk at on Complaint insight contextualised care: Tailoring support to individual's needs.
Thank you to all that attended. 💙🐾

Day 2 at The VCMS can help resolve your veterinary complaints, come and see how we can help!
13/06/2025

Day 2 at The VCMS can help resolve your veterinary complaints, come and see how we can help!

Our head of VCMS is speaking at 11:00 -11:50 TODAYComplaint insight contextualised care: Tailoring support to individu...
13/06/2025

Our head of VCMS is speaking at
11:00 -11:50 TODAY
Complaint insight contextualised care: Tailoring support to individual’s needs

Look at our lovely practice feedback!
12/06/2025

Look at our lovely practice feedback!

We're here! Come down and have a chat with our resolution managers and head of VCMS at Stand G10!
12/06/2025

We're here! Come down and have a chat with our resolution managers and head of VCMS at Stand G10!

We are here at Stand G10Come down and have a chat
12/06/2025

We are here at Stand G10
Come down and have a chat

Address

Bishops Stortford
CM233UZ

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+443450405834

Website

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