Veterinary Client Mediation Service

Veterinary Client Mediation Service The Veterinary Client Mediation service will assist with complaints between veterinary professionals and their clients.

Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to tr

y and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK. This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.

We absolutely love hearing your wonderful feedback! 😊
17/01/2025

We absolutely love hearing your wonderful feedback! 😊

Happy New Year 2025!From all of us here at the VCMS 🎇🌟
01/01/2025

Happy New Year 2025!
From all of us here at the VCMS 🎇🌟

Check out this delightful blog by one of our resolution managers about New Year's fireworks, focusing on our equine frie...
31/12/2024

Check out this delightful blog by one of our resolution managers about New Year's fireworks, focusing on our equine friends! 🎉🐴

And on the 12th day of Christmas VCMS gave to me...🎄Merry Christmas from all of us here at the VCMS!🎅Reminder – Our oper...
25/12/2024

And on the 12th day of Christmas VCMS gave to me...
🎄Merry Christmas from all of us here at the VCMS!🎅
Reminder – Our operations are closed between the 20th of December till the 2nd of January.
Our online form can still be used over this time.
https://www.vetmediation.co.uk/

On the 11th day of Christmas VCMS gave to me...A reminder to have a lovely Christmas and New year!🎅🌟Enjoy yourselves and...
24/12/2024

On the 11th day of Christmas VCMS gave to me...
A reminder to have a lovely Christmas and New year!🎅🌟
Enjoy yourselves and look out for your furry friends!

⛄On the 10th day of Christmas VCMS gave to me...A blog written by one of our resolution managers on the costs associated...
23/12/2024

⛄On the 10th day of Christmas VCMS gave to me...
A blog written by one of our resolution managers on the costs associated with owning a pet

It was Christmas, the snow was falling softly, and the sleigh bells were echoing in the distance. We were standing in front of the sign which said, “Puppies in need of a home ”. My son looked up at me through his twinkling eyes and asked: ‘Mummy, can we have a puppy for Christmas? Please, I wo...

On the 9th day of Christmas VCMS gave to me...A reminder that it is mandatory for all cats and dogs to be microchipped. ...
22/12/2024

On the 9th day of Christmas VCMS gave to me...
A reminder that it is mandatory for all cats and dogs to be microchipped. With the hustle and bustle of the holiday season, pets can easily become lost. Microchips are essential for swiftly reuniting lost animals with their owners, ensuring your beloved pets return home safely.

On the 8th day of Christmas VCMS gave to me...A blog authored by one of our resolution managers discussing out-of-hours ...
21/12/2024

On the 8th day of Christmas VCMS gave to me...
A blog authored by one of our resolution managers discussing out-of-hours operations during the festive period. ✨

Christmas is the time of year to be worry free and it should be full of surprises, but we very much hope that an emergency with your pet isn’t one of them.

🎄Christmas Closure notice🎅
20/12/2024

🎄Christmas Closure notice🎅

🧚On the 7th day of Christmas VCMS gave to me...A blog written by one of our resolution managers on hidden dangers for pe...
20/12/2024

🧚On the 7th day of Christmas VCMS gave to me...
A blog written by one of our resolution managers on hidden dangers for pets at Christmas.

Everyone loves to browse the Christmas aisles looking for those special presents to spoil our family, friends and pets!. However, Christmas can also introduce hidden dangers when it comes to novelty toys, clothes, and treats for our furry companions. Let’s look at the potential perils and how to c...

☃️On the 3rd day of Christmas VCMS gave to me...A reminder to keep your pets warm on cold winter nights, follow this saf...
16/12/2024

☃️On the 3rd day of Christmas VCMS gave to me...
A reminder to keep your pets warm on cold winter nights, follow this safety guidance from the PDSA

🎄On the 1st day of Christmas VCMS gave to me...A reminder to check your practices out of hours (OOH) procedure. 🚨Most pr...
14/12/2024

🎄On the 1st day of Christmas VCMS gave to me...
A reminder to check your practices out of hours (OOH) procedure. 🚨
Most practices will be running a reduced service over the festive period, know the numbers to call and places to go if your furry friends need help!

Out walking the dog in the evening? Here’s some great advice from the PDSA 🐶
12/12/2024

Out walking the dog in the evening? Here’s some great advice from the PDSA 🐶

Address

Bishops Stortford
CM233UZ

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+443450405834

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