07/11/2024
Amazon Counterfeit Product Warning
Last updated: 6th Nov 24
A number of unauthorised sellers of counterfeit YuMOVE Senior joint products, not manufactured by Lintbells Limited (YuMOVE), have been identified on Amazon.
We have notified Amazon and Trading Standards, the relevant regulatory authority, for support and we are doing everything possible to ensure Amazon removes these illegally copied products and unauthorised sellers.
These sellers and products are in no way connected to us at Lintbells/YuMOVE. Whilst the products in question have been made to look very similar to YuMOVE, copying details on both boxes and tablet blister packs, they have not been produced by our manufacturers or checked by our quality team.
Please be reassured that all YuMOVE products purchased directly from yumove.co.uk, your vet, and from our retail partners such as Pets at Home, Sainsburys, Tesco, Boots, Waitrose and Zooplus, are genuine and have passed our rigorous quality checks. Genuine YuMOVE product is also available on Amazon, however this can only be guaranteed on orders that are dispatched and sold by Amazon.
We would encourage customers who have purchased YuMOVE products from Amazon to review their purchase history and we would not recommend continued use of products sold by third party sellers.
Our customer care team can be contacted by email at [email protected] to provide further support and information and as always, we encourage owners to contact their vet should they have any concerns.
Pet health is our number one priority, and we work hard to ensure our ingredients and products are subjected to rigorous safety checks and tests to uphold our high-quality standards and to safeguard pet wellbeing.
We share the concern of our customers and pet owners that our brand name has been misused to create illegally counterfeited products and continue to work with the relevant regulatory authorities to ensure Amazon remove these products and sellers.
Dr Courtney Miller BS BVetMed MRCVS
Chief Veterinary Officer - Lintbells Home of YuMOVE