07/05/2025
Hi all,
Our phone lines have been extremely busy the last few months, so in an attempt to reduce the number of calls coming through the office and keep the phones as clear as possible for appointment bookings and emergencies, we have a new email account specifically for prescription and medication requests.
✨[email protected]✨
Please include the following in your email:
- Your full name and the address on the account or postal address if this is different
- The email address you would like the prescription to be sent to
- The name of the animal
- The name of the medication
- The dosage and frequency of the medication, ie. one sachet everyday.
Under RCVS guidelines we can only dispense medication for animals we have seen for a health/ prescription check in the last 12 months (and less if the medication is off license). So please make sure you have had a health check within 12 months to avoid your request being delayed, you can always add this on to a routine appointment.
The email will be checked daily but please allow 3-5 working days for email prescription/ medication collection requests and 7 working days for medication postage requests. This allows for the email to be opened, allocated to a specific vet, actioned by that vet and then sent on to you (and unfortunately the post can be slightly unpredictable currently). Please give us as much notice as possible, we try our best to turn requests around in under 5 and 7 days, but when we are busy with appointments and emergencies these have to take priority, so please don’t wait until you only have a few sachets left and risk running out of medication 💊
Please note: All medication has to be paid for on collection or postage, if you request medication to be posted you will be contacted by the office prior to it being sent for payment.
We hope this new system works well for you and saves you ringing the office and spending long periods of time on hold to request medication🤞🏻
It goes without saying that if you don’t have a computer/ email etc or prefer to ring and request medication, we will still be taking requests via the phone too☺️
