04/11/2023
Scruff Busters Dog Grooming
Terms & Conditions
Please find below a list of Terms and Conditions which must be agreed and adhered to should you chose to have me as your dog groomer. If you have any questions regarding anything please do not hesitate to contact me.
⦁ Scruff Busters Dog Grooming operates Monday to Friday between the hours of 9am and 5pm. Please respect that any messages received out of these times may not be responded to until opening hours resume.
⦁ I aim to respond to any messages or calls that are received by Scruff Busters Dog Grooming promptly, however, please allow two working days for a response.
⦁ Appointments that are missed or cancelled with less than 24 hours notice must be paid for in full. Payment must be made before a new appointment can be booked.
⦁ Late Pick Up Fee - After a 10 minute grace period there will be an additional £5 charge for every 10 minutes you are late collecting your dog.
⦁ All dogs are different and therefore so is the price of a groom. Cost of service depends on the size of your dog, condition of their hair, the styling required, temperament for grooming, products used and the time taken to groom your dog.
⦁ DO NOT bring your dog in with fleas. Please reschedule your appointment ( you will be charged if less than 24 hours notice is given). Dogs found to have fleas will incur a charge of £10 to cover the cost of a flea bath and a decontamination of the salon and equipment. The same fee will apply for any other contagious condition found on your dog.
⦁ Matted coats will not be brushed out/dematted. The only humane option is to shave the coat down short and this will be done at an extra charge of £5-£10 due to the excess wear matted coats cause to clipper blades and the extra time and skill required to do this safely.
⦁ Customers who repeatedly bring their dogs all matted will be refused service and will not be rebooked. It is entirely YOUR responsibility to maintain your dogs coat between professional grooming. Grooming matted/knotted coats causes pain and discomfort to your dog. Please ask for help if you're not sure how to care for your dogs hair at home.
⦁ Please ensure your dog has been allowed to urinate and defecate prior to their appointment. There will be a £5 charge added to your bill for everytime your dog toilets in the grooming room.
⦁ Any aggressive dogs will be refused service. If your dog shows aggression whilst being groomed then the groom will be stopped and you will be asked to collect your dog immediately and be required to pay for the appointment.
⦁ Any accidents and injuries that may occur due to your dogs behaviour whilst in my care that require veterinary treatment will be your responsibility and I will not be held liable. (note: I am canine first aid certified and will provide first aid when appropriate)
⦁ You must only arrive at the salon at your exact appointment time. Please DO NOT arrive early, even by a few minutes. Coming to the salon door early will disturb/disrupt the dog currently being groomed and cause unnecessary distress. If you are early please wait in your car.
⦁ Arriving later than 10 minutes for your appointment will be classed as a missed appointment and you will be required to pay for your appointment and you will need to rebook.
⦁ Please DO NOT come to the salon (or my front door) if you do not have an appointment at that time. Arriving unannounced during business opening hours majorly disrupts my working day. Arriving unannounced out of work hours disrupts my personal life.
⦁ BACS payments must be made in full and in advance of your appointment. Cash and Card payments to be made when you drop off or pick up your dog.
⦁ New clients must pay in full for their first appointment with me upon booking. If payment has not been made within 24 hours of booking, your appointment will be cancelled.
⦁ Any kind of rude behaviour or disrespect will not be tolerated and you will be refused all future services.
Thank you. You understanding is truly appreciated.
