05/08/2023
**Fluff and Go - Dog Grooming Business Policy for Matting:**
As the owner and sole operator of Fluff and Go, I prioritize the well-being and comfort of all the dogs entrusted to my care. Below is the matting policy I follow in my business:
1. **Thorough Assessment:** Before each grooming session, I conduct a detailed assessment of the dog's coat to identify any matting or tangles. This assessment helps me determine the best approach for matting removal while ensuring the dog's safety and comfort.
2. **Humane Treatment:** I handle all dogs with patience, kindness, and a gentle touch during the grooming process. The comfort and emotional well-being of the dogs are of utmost importance to me.
3. **Dematting Approach:** If I encounter matting in the dog's coat that is manageable and not causing any harm, I will use specialized tools and techniques to gently demat the affected areas.
4. **Limited Dematting:** I will not subject any dog to excessive dematting that could lead to pain, injury, or unnecessary stress. The well-being of the dog always comes first.
5. **Shaving Consent:** In cases of severe matting where shaving is the safest and most humane option, I will seek the owner's consent before proceeding. I understand that the appearance of the dog is important to its owner, and I will communicate openly throughout the process.
6. **Regular Maintenance Recommendations:** To prevent matting in the future, I offer personalized advice on brushing techniques, grooming products, and scheduling routine grooming sessions based on the dog's specific needs.
7. **Health Considerations:** If I notice any skin irritations, wounds, or abnormalities during the grooming process, I will inform the owner and recommend appropriate action, which may include seeking veterinary care.
8. **Grooming Schedule:** I work with each customer to establish a grooming schedule that aligns with their dog's breed, coat type, and lifestyle, ensuring regular grooming to prevent excessive matting.
9. **Customer Communication:** I encourage customers to keep me informed of any changes in their dog's coat condition, health, or behavior, so I can tailor the grooming process accordingly.
10. **Pre-Grooming Preparation:** I kindly request customers to ensure their dogs are clean and free from dirt or debris before the grooming session. This helps make the process smoother and more effective.
11. **Matted Coat Surcharge:** In cases of excessive matting that requires extra time and effort, I may apply an additional surcharge. This ensures fairness while compensating for the specialized attention needed.
12. **Emergency Situations:** In rare instances where matting removal poses an immediate risk to the dog's health, I will promptly contact the owner to discuss the appropriate course of action.
At Fluff and Go, my goal is to provide exceptional care and grooming services to each dog that comes through the door. I pride myself on offering a stress-free and pleasant experience for both the dogs and their owners. Your pet's happiness and well-being are my priority, and I am dedicated to maintaining a high standard of professionalism and care in all grooming practices.