06/06/2025
A kind reminder from all of us at Wessex Equine 🐴
Our team works incredibly hard to provide first-class care for your horses, alongside excellent client service to our clients. But lately, some of our vets and office staff have been on the receiving end of rude, aggressive and demanding behaviour from a small number of clients - and that’s just not ok.
We understand these are difficult times for many, but this is not a reason for treating others with disrespect. Even a single abusive call can have a lasting impact on the wellbeing of a team member.
Our vets often go above and beyond - working long hours, covering a large area, and dealing with emergencies in all sorts of conditions. Our support staff manage a constant flow of calls, emergencies, insurance queries, and more, with professionalism and care.
We will not tolerate abusive behaviour toward our staff. Calls of this nature will be ended immediately, and in some cases, we may ask clients to seek veterinary care elsewhere.
To the vast majority of our clients - thank you. Your kindness, patience, and support mean the world to us. You make our challenging days easier, and we truly appreciate you.
A little kindness goes a long way 💙
