Alexandra and Hillyfields Vets

23/08/2024

The WINSCOMBE practice will be closed today and will reopen on Tuesday 27th August at 08:30am.
In the event of an emergency, please telephone 01934 843381 where your call will be diverted accordingly.
All repeat flea and worm, medication or food orders can be placed via line 2. Just leave your full name, pets name, address and what you'd like to order.
We apologise for the inconvenience caused.

21/08/2024

No time to book an appointment? Visit our website and book online today.
You can book a range of appointments from consultations to nail clips!

Visit: www.alexandravets.co.uk/book-an-appointment

19/08/2024

Following on from our post this morning - a lot of people seem upset by our request as to not leave empty blister packs outside of the premises when we closed. There are several reasons for this and we think we are being reasonable in regards to our request.

We are open Monday-Friday from 08:30-18:00 in which we will gladly accept empty blister pack recycling.

We are unable to leave a collection bin outside as we want to be able to return your bags to you for further recycling, we need to check through each bag to ensure there is no contraband, and we need to be able to monitor the quantity we are receiving vs. how many recycling bins we have.

By leaving blister packs outside, it is classed as fly-tipping and in line with our recycling and green thumb, we encourage people not to do it. Carrier bags have a huge impact on the environment in itself but in this situation, it also causes hazards to pets walking by, local wildlife and potentially other people as well. Especially if there are loose pills in the bags etc. Bags piled up outside also do not look very nice so we just ask that nobody leaves anything outside when we are closed.

We have asked previously for people not to add contraband to their bags as we cannot take anything other than empty blister packets. Unfortunately, if rules and requests are not followed, it puts the scheme in jeopardy and we fear we may not be able to continue. We want to be able to continue the scheme, not only for our clients but for everyone else as well, as we are aware this scheme is not widely available. We enjoy being a hub for the local communities and hope everyone can abide by this request.

If you have any further questions or concerns, please send us a message and we will be happy to answer your queries. We are still only accepting a maximum of 1 carrier bag per person at the moment due to the high demand and not enough boxes! We are unable to accept empty blister packs from local pharmacies at this time.

Thank you for your cooperation.
Alexandra & Hillyfields.

19/08/2024

Today is World Photography, and we love any excuse to see your pets.
Comment your favourite photo of your pet below. 📸

15/08/2024

How are we doing? Your feedback is important to us. Let us know how we are doing by giving us a Google Review!

Clevedon: bit.ly/47RQ01Q
Winscombe: bit.ly/48Odndl

14/08/2024

**PART TIME AFTERNOON RECEPTIONIST NEEDED AT OUR CLEVEDON PRACTICE**

Are you an enthusiastic individual with a mature outlook who thrives working in a busy team environment & dealing with the general public?

The role is working 25 hours a week Monday – Friday (1.00pm - 6.00pm) at our Clevedon practice in North Somerset.

The successful candidate will have excellent customer service experience, be computer literate & comfortable using new software. The ability to multi-task is a pre-requisite, as is an empathy with pet owners. We will need the successful candidate to be comfortable with animal handling and full training will be given.

The salary for this role is National Living Wage

If interested, please email your CV to [email protected]

Deadline for applications is Monday 26th August.

12/08/2024

If your dog drinks large amounts of salt water it can be dangerous.

Here’s what you need to know and do if your dog drinks large amounts of salt water.

Read our full guide: https://bit.ly/4eUTNjE

12/08/2024

📌 WINSCOMBE 📌
Due to staff sickness, the WINSCOMBE practice will be closed today Monday 12th August. We apologise for any inconvenience caused and will reopen tomorrow, Tuesday 13th August at 08:30am.
If you have an emergency, please call 01934 843381 and you will be diverted accordingly.

Team
Alexandra & Hillyfields.

10/08/2024

Be proactive and combat fleas, ticks & worms with Pet Health Club®'s one handy plan.

Our plan benefits include:
💉 Annual vaccinations
💊 Year-round parasite control
🩺 Six-month healthy pet checks

Plus many more benefits, join today:
https://www.alexandravets.co.uk/pet-health-club

T&Cs apply see our website for details.

08/08/2024

It’s International Cat Day!

Pop the most recent photo of your cat in your camera roll below. We
can’t wait to see your photos. 😻

06/08/2024

📌 Saturday Opening Hour Changes 📌

From Monday 5th August, we will no longer be open on Saturdays at either of our practices. Due to staffing, we are prioritising our opening hours on weekdays and hope to extend our opening in the future.

Our colleagues at Vale Vets Portishead & Axe Valley Vets, Blackford will be providing Saturday emergency cover if needed.

We apologise for any inconvenience this causes and appreciate your understanding during this time.

Alexandra and Hillyfields Team.

05/08/2024

Are you aware of blue-green algae?

What you need to know:

⚠️ Blue-green algae are tiny bacteria found in
still, nutrient-rich water.
⚠️ They produce toxins harmful to dogs; about
half of exposed dogs die.
⚠️ Most poisonings occur from drinking or
swimming in freshwater lakes and ponds.
Symptoms like vomiting, diarrhea, muscle
tremors, and seizures can appear within an
hour.
⚠️ Prevent poisoning by avoiding risky areas,
checking algae warnings, and rinsing dogs after
swimming.

For a full guide, visit: https://bit.ly/3xQuzCe

05/08/2024

ATTENTION HEALTHY PET SCHEME CLIENTS

We are aware that there are a few problems and interruptions with the Healthy Pet Scheme subscription cancellations due to the direct debit switch to Easy Direct Debits (EDD) from GoCardless.

This is an external issue, as oppose to a practice issue but please be reassured that we are aware and are working behind the scenes to correct these interruptions as quickly as possible.

If you have concerns, or have been affected by this issue, please email Anne-Marie at [email protected]. Please be advised that we are experiencing a high volume of these emails so please bear with us as we work tirelessly to resolve this issue.

We will be in touch with those affected in due course.
Thank you for your patience and understanding.

Alexandra & Hillyfields.

01/08/2024

Heading to the beach this summer? Here are our top tips!

For more advice, visit: https://bit.ly/3XTIv95

29/07/2024

**TWO PART TIME RECEPTIONISTS NEEDED – CLEVEDON** ☎️

Are you an enthusiastic individual with a mature outlook who thrives working in a busy team environment & dealing with the general public?

We have two positions available working 25 hours a week Monday – Friday at our Clevedon practice in North Somerset.

Role 1 8.30am – 1.30pm
Role 2 1.00pm – 6.00pm

The job could be a mixture of both shifts if it worked for both successful candidates.

The successful candidate will have excellent customer service experience, be computer literate & comfortable using new software. The ability to multi-task is a pre-requisite, as is an empathy with pet owners. We will need the successful candidate to be comfortable with animal handling and full training will be given.

The salary for this role is National Living Wage

If interested, please email your CV to [email protected]

Deadline for applications is Wednesday 7th August 2024.

24/07/2024

Get peace of mind on all preventative treatment by joining our Pet Health Club. The monthly direct debits help to spread the costs throughout the year, also whilst saving you a MINIMUM of £100 per year! Available for all Dogs, Cats & Rabbits from £15.99 a month.

Sound good? Sign up today or read more about it here: www.alexandravets.co.uk/pet-health-club

16/07/2024

No time to phone? Book your next non-urgentappointment online today by visiting our website! It's quick, easy & hassle free, what's not to love?

www.alexandravets.co.uk/book-an-appointment

15/07/2024

Concerned it might be too hot outside for your pet? Have a look at our handy thermometer below to help you...

11/07/2024

Let us know how we are doing by leaving us a review on our Google page! Click the links below to access either Alexandra Vets or Hillyfields Vets.

10/07/2024

Heatstroke in pets is a bigger threat than you may think, as your furry friend may be suffering both inside and out.

08/07/2024

Due to unforeseen circumstances, the Clevedon practice will be closed today from 3pm. If you have an emergency, please dial 01275 343457 where you will be redirected to our Winscombe practice.
Medication & food orders can still be made via our voice messaging system.
Please do not leave blister packs outside of our door. This is classed as fly tipping. Please bring them to us when we are back open.

We apologise for the inconvenience caused. We will reopen tomorrow at 08:30am.

08/07/2024

We are open as normal today from 08:30 - 18:00 to help you with advice and appointments.

07/07/2024

Many people would say their favourite tasty treat is chocolate, but as a dog owner, it’s vital to remember that chocolate can be highly toxic to your canine companion. Here's advice on what to do if your dog eats chocolate... https://www.myfamilyvets.co.uk/chocolate-poisoning-in-dogs

06/07/2024

We are closed today, due to unforeseen circumstances.
If you have an emergency, please call 01275 343457 or 01934 843381 where you will be redirected accordingly.
Please do not leave blister packs outside of our practices, this is classed as fly tipping.
We will reopen on Monday at 08:30am.
We apologise for the inconvenience caused.

05/07/2024

📌 REMINDER 📌
Please be reminded that we are closed tomorrow, 6th July, due to unforeseen circumstances.
We will reopen as normal on Monday 8th July at 08:30am.
In the event of an emergency, please call us as normal and you will be redirected accordingly.
We apologise for the inconvenience caused.

04/07/2024

📌 Advance Warning 📌
Unfortunately, due to unforeseen circumstances, both our clinics will be closed on Saturday 6th July.
In the event of an emergency, please call us on 01275 343457 or 01934 843381 where you will be redirected accordingly.
We will reopen on Monday 8th July at 08:30am.
We apologise for the inconvenience caused.

26/06/2024

Did you know that you can Microchip your rabbits too?
Rabbits have been known to escape their gardens so microchipping them is a good way for them to be identified, should they get handed in somewhere. Microchipping gives you that peace of mind, should your pet go walkabouts!

Post courtesy of British Veterinary Receptionist Association

24/06/2024

Happy Rabbit Awareness Week! If you have any rabbits be sure to send us a picture of their lovely faces!

24/06/2024

A useful guide from the RSPCA to follow if you find a wandering Gull Chick!

‼️Gull Chicks‼️

This time of year, you may find gull chicks on the floor that are still too young to fly. The best thing to do for healthy chicks is get them back onto the roof they came from, back with their parents, together in the wild. If they are injured, please call us on 🔹0300 123 0723🔹 or bring them to your nearest vet.

Young gulls can also be placed on nearby high surfaces, such as a shed or conservatory roof. An umbrella can be used as a shield if the adults are anxious about their baby being handled. The parents will protect their chicks from predators.

If you are unsure what to do, or have any concerns, you can call us on 🔹0300 123 0723🔹or message our facebook, and we can advise you on next steps. If you don't get through first try, please try again - our wildlife team answers phones as well as looking after patients, so sometimes we may have our hands full at that moment.

You can also read more on the RSPCA website here:

https://www.rspca.org.uk/adviceandwelfare/wildlife/birds/gulls/baby

21/06/2024

The £500 fine exists for both dogs and cats. If your dog or cat is found to have no microchip, you could face the fine.

It is now law for both dogs and cats to be microchipped AND for the details to be up to date. If you're unsure who your pet is chipped with, contact us to let us know!

Don't forget, microchips are included Free of Charge on the Pet Health Club. Find out more: www.alexandravets.co.uk/pet-health-club

Post courtesy of British Veterinary Receptionist Association