15/01/2025
Terms and conditions
Mutleys terms and conditions are changing. This will be my new terms and conditions. A slight adjustment to what they was before.
Cancellation policy- I require at least 48hrs notice when cancelling your appointment. If you cancel within the 48hrs leading up to the appointment, 50% of the appointment charge will need to be paid. If cancelled within 24hrs of the appointment, full payment will need to be made.
No show policy- If you fail to turn up to your appointment with no notice. The full appointment charge will need to be paid.
Payment-
I will be accepting cash and bank transfers (i do not have a card machine). If you are bank transferring, this will need to be made BEFORE coming to collect your dog from their appointment.
You will receive a reminder the day before the appointment. However, it is still your responsibility to remember your own appointments.
I will be sending this message out individually to everyone.
Emma x