22/09/2025
To all my wonderful customers please see below my updated
Terms and Conditions
📌 CANCELLATION / NO SHOW POLICY
Any cancellations made within 24 hours of your appointment will occur a fee of 100% of your original appointment charge.
Any cancellations made within 48 hours of your appointment will be charged a fee of 50% of your original appointment charge.
If NO notice is given you will be charged the full amount. No further appointments will be booked until payment is made.
Drop off and Collection
If clients arrive more than 15 minutes late, the appointment may need to be rescheduled and a no-show fee charged.
A holding fee of £5 per 15 minutes will be charged for late collections as this impacts other appointments as well as any breaks that I have scheduled for my own well being.
🐾 FLEAS, TICKS & DE-MATTING POLICY
If we find fleas on your dog during their appointment, an extra charge (from £10) will be added to cover deep cleaning and hygiene.
A flea & tick shampoo will be used at £10.
Ticks will be removed at £5 each.
De-matting
We abide by the ANIMAL WELFARE ACT 2006.
Severe matting will be charged from £20 (discussed beforehand). Minor matts may be brushed/scissored out if possible.
In severe cases, the whole coat will be shaved off for the dog’s welfare.
⚠️ KEY POINTS
• Health & Welfare: Owners must inform us of any medical/health conditions, medication, allergies, pregnancy, or illness within 48 hours of the appointment. Dogs who are pregnant, at risk of pregnancy, or unwell cannot be accepted.
• Data Protection:
Dogs may be photographed before/during/after their groom for social media unless you request otherwise.
We reserve the right to stop services due to behaviour, health concerns, or safety.
• Prices & Payments:
Payment must be made prior to or on collection. Late payments incur £5 per 24 hours.
Prices vary based on breed, size, coat condition, behaviour & time.
If you have any questions please do not hesitate to contact me.
Kind regards
Julya