13/11/2024
Job title: Veterinary Receptionist
Location: Dunscroft
Hours: 40 hours per week over 4 days (8.30am - 6.30pm to include alternate weekends)
Duration: Initially maternity cover, may lead to permanent position
Rase Vets is the largest independent Veterinary Centre in the area and is expanding rapidly. We currently are looking for a enthusiastic motivated receptionist to join our growing enterprise!
We pride ourselves in offering a personal, friendly and professional service.
Our receptionists are the face of our practice and the first point of contact for all our clients; with so much responsibility some key attributes are required:
•Friendly approachable manner
•Patient nature
• Strong communication skills
• Computer literacy
• Methodical and organised
The role:
Our reception team are required to work cohesively together, ensuring clear and concise communication between clients, clinical staff, branches and outside agencies, meaning that our clients and patients receive the highest quality of service and care possible.
The list of duties our receptionists perform include:
🐾 Answering phone calls promptly
🐾 Book routine and emergency appointments
🐾 'Triaging' cases over the phone
🐾Taking messages and communicating them to the wider team
🐾 Organising diaries on our state-of-the-art veterinary software
🐾 Customer service
🐾 Cleaning and maintaining hygiene
🐾 Taking payments
🐾 Preparing and dispensing medications for clients
🐾 Updating client records (ensuring personal details are recorded correctly and regularly updated)
🐾Maintaining client confidentiality as per GDPR regulations
🐾Take clear and concise notes for clinical histories
🐾 Stock rotation and ordering
🐾Assisting consult vet
This list is not exhaustive.
No formal qualifications necessary as full training will be given.
Applicants must be eligible to work in the UK and have a full driving license.
Please email your CV and covering letter to [email protected] by 30th November 2024
