28/08/2025
As vets, we believe that pet insurance enables owners to budget for the unexpected, and if the worst happens, it enables our vets to carry out the most effective treatment.
Traditional pet insurance, however, can be very frustrating and leave customers with an unexpected bill to pay. Dealing with insurance providers refusing to pay claims properly also costs our team valuable time that could be spent focussing on our patients.
In April 2022 we were one of the first vet practices in the UK to launch a simpler, fairer approach to pet insurance with Pet Proactive.
Their policies are designed to avoid surprises, and they settle claims directly with us.
Lots of our customers are now benefiting from their policies and their track record has been great:
•Every claim settled has been paid in full.
•Claims have been consistently paid quickly – averaging 5 working days every month*.
•97% of our customers have gone on to renew their policy with Pet Proactive**.
Some of the features that we like best about their policies are as follows:
•Any treatment or referral we prescribe is covered, up to the policy limit.
•Medical exclusions (pre-existing conditions) are confirmed at the start of the policy so no nasty shocks when a claim is made.
•Premiums are based on our fair pricing and Pet Proactive will never increase your premium just because you have made a claim.
•Unlike most policies where you may need to pay an excess per condition per year, with a Pet Proactive policy you only pay one excess per year of £100 irrespective of how many conditions you are claiming for, up to your annual claim limit.
•With the exception of routine scale and polish treatments, all dental work is covered too.
* as of end of June 2025
Jo, Rase Vets customer and Minnie’s owner:
“Such a comfort having a five star vet, but when you also have a first class insurance company alongside them it takes all the pressure off making the right choices for your pet.
I’m forever grateful for the care Minnie received, and for the super fast settlement of her treatment. I’m very happy to report she is back to her normal cheeky self!
Thank you to everyone x”
Pets need to be under 6 years old to take out their first policy with Pet Proactive, this enables Pet Proactive to keep the premiums affordable as the pet gets older. To get prices for all of your registered pets under 6 years old, please visit their website here: https://www.petproactive.pet/
