06/01/2025
Update for Clients: Insurance Claims Policy
As a small independent clinic, insurance claims are proving to be a major issue, due to the vast timeframe involved from a claim starts until we as a clinic receive payment. Due to this Emerald Equine Vets will now have a set policy of payment within 14 days from when the client is invoiced for payment to be received by us when it involves an insurance claim. We are still happy for you to select payment directly to Emerald Equine Vets, but if the claim is not settled within the 14 day window, we expect the client to make sure the invoice is cleared in entirety within this 14 day window.
Many Thanks
Philip @ Emerald Equine Vets