19/04/2025
❗️Policies❗️
With having a quite a lot of new customers I thought I would send out a little reminder of my policies. I have been very lenient in the past as I feel guilty charging extra but for my business to be successful I need to charge for my time unfortunately.
✨Cancellation & No Show
I understand that sometimes appointments have to be cancelled at the last minute but as a small business, I require at least 24 hours notice. This will allow me to advertise the space to refill it. If your appointments are missed or cancelled with less than 24 hours notice, full payment of appointment will have to be paid before any future bookings will be made.
✨Late Drop Off
If you are more than 15 minutes late for your scheduled drop off time, the appointment may be cancelled at my discretion. Full payment will be required before rebooking.
✨Late Pick Up
I do provide an estimated time frame at drop off and notify you 10-20 minutes prior to your dog being ready. If you require more than 10 minutes notice please let me know at drop off. With this in mind, please try to be as punctual as possible.
Due to instances occurring in the past I’m having to incur a fee going forward. If you are 15 minutes late for your scheduled pick-up time, there will be a fee of £5 for every 15 minutes you are late.
I unfortunately don’t have a lot of space to accommodate multiple customers in my home at the one time. I operate on a tight schedule to try and prevent this. So if you are late dropping off or picking up, this has a knock-on effect for the rest of the day and I run the risk of my customers overlapping.
✨Matted Coats
Matting fees apply - £10+ on top of groom price depending on severity.
✨Pricing & Payment
Please note that prices are not set by breed type. All prices are subject to change and can vary from appointment to appointment depending on coat condition, styling and time taken to complete groom.
Payments MUST be made prior to or on collection going forward. This is due to the increase of admin work chasing payments.
✨ Scheduling
I recommend that most breeds of dogs should be on a regular grooming schedule. This is to reduce matting and maintain a healthy coat. With this in mind, I require my customers to be on at least a 6-8 week schedule. Additional charges will be applied if dogs are not booked on a regular schedule. This is due to additional time needed to re-style overgrown and/or clip off matted coats.
Thank you🤍
Thank you so much for all your continued support I'm just trying to make a living for me and my girls and apriciate all my wee doggos so much ❤️
