Charlie's perfect paws pet grooming spa and boutique

09/01/2025

Hey everyone we are having some issues with our phone today so if anyone is trying to contact us email is best thank you [email protected]

06/12/2024

Dealing with Difficult Situations at Charlie's Perfect Paws

At Charlie's Perfect Paws, we strive to provide the best care for all pets and ensure they leave our grooming spa looking and feeling their best. However, we recently encountered a challenging situation that we believe should be addressed.

A customer brought in their dog with matted fur, which required extensive grooming and extra care to safely remove the mats. The process took 3 hours to complete due to a mixture of the matting and the dog understandably being uncomfortable. We used an extension blade to keep as much coat as possible. Despite our best efforts and the significant time and skill invested in the process, the customer refused to pay for the services rendered.

Additionally, the customer called her partner, who verbally abused our staff over loudspeaker. We believe this behavior is unacceptable towards service staff.

We would like to ensure other groomers in the area are aware of this person, as we are now out of pocket for our service. We have provided this information to the relevant local grooming community and do not wish this to happen to any other small business.

We understand that grooming can sometimes be a challenging experience for both pets and owners, especially when matting is involved. However, the well-being of the pets is always our top priority, and the services we provide ensure their comfort and health.

We appreciate our loyal customers' understanding and support as we continue to provide high-quality grooming services. If you have any questions or concerns about your pet's grooming needs, please don't hesitate to reach out to us.

Thank you for trusting us with your beloved pets.

Sincerely, The Charlie's Perfect Paws Team

27/11/2024

Shout out to my newest followers! Excited to have you onboard! Derek Gillespie, Claire Wright

14/11/2024

Just a little reminder we are now closed until 30th of November. We will respond to calls and emails as soon as we can . booking are still available for December ###

12/11/2024

We are now closed until 30th of November online booking is still available all calls and txt will be answered as soon as I can thank you xx

11/11/2024

07/11/2024

Please share as far as we can xx

05/11/2024

Appointments Available now xx

04/11/2024

Christmas is almost here book your pet in now for their Christmas pamper xx