18/06/2025
🐶Information for customers
Heatwave ☀️☀️☀️
In the event of extreme heatwave Drybrook Dog Groomers has a safety protocol in place. This is to ensure the safety and comfort of our canine clientele.
We are fortunate that the salon is in a shaded area and we have good fans to assist with cool down. As many of you know there is also a secure door that can be opened also.
If temperatures climb to an unusually high level prebooked sessions may change, depending upon the temperatures daily.
You will be notified if your session time changes as soon as the decision is made. This includes moving to early morning session times to ensure we miss the hottest part of the day. 6am onwards.
If we reach levels that would be considered unsafe to groom in sessions may need to be rescheduled to the earliest avaliable appointment.
Please also consider your commute to the salon, how your pet will cope with the travel etc. We ask that customers local to the salon do not walk their pet to the salon in extreme heat and drive instead to minimise the risk of pad burn to your pets. Hot pavements will burn your pets little feet.
Heat Drying in the salon will be minimised which may effect the finish of your groom, although the groom itself will be to our usual standard. Eg: Poodle mixes fur will not be completely straightened as this requires a large amount of heat drying.
Please be aware your pet might generally itch more in the hot weather both at home and after a groom, this is usually a seasonal reaction so please let us know if this is the case. Seasonal allergies may sometimes cause dry flakey skin also.
If thunderstorms are forecast (we always get atleast one of those) please inform us if your pet has a reaction to these so we are aware.
The decision to groom pets will be made according to the individual, elderly pets and those with serious health issues might be rescheduled for their comfort and wellbeing.
We will be doing everything possible to ensure your groom goes ahead safely and if changes take place it has been well thought out based on your individual pets needs.
Thankyou for your understanding.
I'm sure we will get through this together as a team safely and smoothly 🙏
