BNC Equine

Terms & Conditions

Please read these terms and conditions carefully. If you have any questions about the Terms and Conditions, please contact us prior to booking. Transportation Terms & Conditions:
All horses and ponies must always have their passport with them when being transported. This is a legal requirement under the Horse Passports (England) Regulation 2004. Should BNC EQUINE arrive to co

mmence a trip, and no passport is available, the pre-paid cost for transport will be non refundable and no transport will be carried out. Care, Custody and Control insurance is provided by BNC EQUINE up to £10,000. Entering into a booking deems acceptance of this level of cover. We also advise that you insure your animal for transportation. Should BNC EQUINE’s box be damaged by your horse, you (the customer) will be liable to cover the full cost of repairs incurred (by a repairer of our choice in order to maintain the specifications and safety of the box). You are entitled to view the box prior to loading of the horse to ensure you are happy with its condition. Whilst the driver will take all reasonable precautions, you the client remain fully liable for your horse in the event of injury or damage sustained to or by your horse during the care of BNC EQUINE. It is your responsibility to be honest about your horse, in regard to its temperament and how it loads and travels i.e. (good/bad.) If the representative of BNC EQUINE believes that the behaviour of the horse, prior to departure, is likely to endanger the horse, the representative, or property of BNC EQUIN. The company is entitled to abort the journey with the pre-agreed cost for transport will be paid in full by the customer.

30 minutes will be given in order for the horse to be loaded, after this time has elapsed £20 will be charged, per half an hour, will be added. Where a horse cannot be loaded, the full quoted amount provided for transport, in addition to waiting time extra cost will be non-refundable. (This will not apply if you have discussed with us or made us aware of a difficult loader/traveller before booking)

We BNC EQUINE agree that loading will be performed in a calm and respectful manner. We will NOT use forceful techniques, or any techniques liable to cause distress to the animal. Should the owner feel that this is the only course of action available to them, in order to load the horse, then BNC EQUINE reserve the right to cancel the trip, with full quote amount non-refundable. If the representative of BNC EQUINE deem it’s in the horses best interest. If your horse becomes unsettled/aggressive during the journey, where we deem there to be an increased risk to your horse, ourselves or our property, we reserve the right to sedate your horse and/or call out an emergency vet to sedate your horse if we deem this course of action necessary. You will be liable for any veterinary expenses. You will be informed prior to any action being taken. We (BNC EQUINE) permit the use of haynets during Transport although are not responsible for providing the hay or haylage itself. Due to safety and bio security reasons this must be discussed and provided by the owner of the horse to suit the dietary requirements and travel distance. (On Long journeys or hot days BNC EQUINE will supply water for the horses to have when stopped in a safe place.) FULL payment of the quoted amount must be paid in full for any transport booked, at a minimum of 48 hours prior to the booking date. Bookings are only 100% confirmed and booked in place with payment in full completed and confirmed. Failure to do so BNC EQUINE hold the right not to carry out the transport. If BNC EQUINE have invoiced a company the invoice must be paid in full 7 days after the transport date. A £100 non-refundable deposit is required per booking, per stall, and will need to be paid in advance to secure your booking. If the overall cost of the transport is £100 or less then a £50 deposit will be required. This deposit will be non-refundable (unless in the event that BNC EQUINE are unable to honour the booking); and this deposit will be deducted from the overall cost for transport on the day. Cancellation or request to delay transport, made within 48 hours of the agreed departure date, will result in the FULL cost being non-refundable. Cancellations can take up to 5 working days to process once submitted. Booking transport with BNC EQUINE, will, by default, mean that the customer is in agreement with the Terms and conditions listed above. BNC EQUINE, reserves the right to change any of its terms and conditions at any time by posting changes online. We advise all customers to read our T’s&C’s Thoroughly before each transport.