31/05/2025
We recently asked for your thoughts on our services, and we were truly overwhelmed by your generous responses. An amazing 77 clients took the time to complete our survey—we’re incredibly grateful for your input!
Based on your feedback, we've implemented the changes we’re currently able to make, and additional suggestions made are a current work in progress! Overall, your responses confirmed that we're successfully meeting your individual needs, maintaining a high standard of customer service, and providing excellent continuity of care and treatment for your animals as a whole team.
Of the 77 respondents, 65 clients said their dog had seen more than one therapist during treatment.
Among those:
90.8% felt there was little difference in treatment between therapists
84.4% felt there was little difference in handling between therapists
It’s been amazing to see that our goal to empower our clients and their animals by providing consistent care with an individualised service, is being truly reflected in your experience.
Here are just a few of the lovely things you had to say—thank you for your continued trust and support!
