09/11/2024
NEW CHANGES
From January 2025 I will trial an online booking system to allow you to book additional appointments. Please note that if you do choose an appointment via this method it can be approved or declined.
I will be posting the link for this shortly so if you ALL could make a account it will show you all appointments for 2025 βΊοΈ
Iβll tag everyone once this is posted.
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As of 1st January 2025
We will require all booking fees to be paid BY THE 1st of each month (regardless of when your appointment is that month, unless discussed with me otherwise)
You will have from the 25th-1st to pay your booking fee for the upcoming month, if it goes unpaid the appointment will be cancelled. If you cancel or do not pay the booking fee 3 times on time within a year, all appointments will be cancelled and you will not be allowed to pre book without the booking being paid in full which will be non-refundable.
If your appointment falls at the very start of each month 1st-5th of each month the booking fee will be due on the 25th (prior to appointment)
This allows us more time to tend to admin, posting photos of your furry companions, answering messages and ensuring that if any appointments need changing it gives us ample time to do so. While also maintaining continued education to provide your pet only the best service.
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Annual Price increase 1st Jan 2025:
As always we like to keep only the finest products for your furry friends but unfortunately so many of these have risen much over the last year.
Prices will increase for everyone across the board by Β£5, however there is the odd couple of clients that l will increase by more to come in-line with where they should be. If you are one of the clients who will be increased by more than Β£5 i will notify you.
Please remember that if going longer between grooms this will make the price fluctuate.
For example
Fluffy comes every 6 weeks at Β£65
fluffy changes to every 8 weeks =Β£70
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Our opening hours will be changing slightly.
Monday: closed
Tuesday: 10am-5pm
Wednesday: 9:30am-5pm
Thursday: 10am-5pm
Friday: 10am-5pm
Saturday: 9:30am-4pm
Sunday: closed
Please note that Saturdays in January will be sparse due to being away for my birthday.
As many of you already are aware I travel the country showing my horses and Dogs (attending crufts in most recent years) so any days which these fall on means Iβll be closed, any last minute show dates that come up will also mean that occasionally Iβll need to reschedule people however Iβll always give at least a weeks notice + a spa treatment added to the rescheduled appointment for the inconvenience.
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Finally 2025 time slots are going to be closer together allowing only a 15 minute window between clients, this is to ensure I can fit all clients in on my work days due to high demand. Due to this late fees will be strictly enforced as we already provide a 20/30 minute notice period to allow you plenty of time to arrive.
Please do not arrive more than 5 mins early, unless I have stated otherwise, as I may be with another client during this time or tending to my own animals in between clients.
Thank you all so much for your continued support of my small business, I have groomed many of your pets for years and it is always a pleasure to see you returning each year π₯°β€οΈ
Jade @ star grooming