Our Story
We offer something different at Mill House - a genuine care and concern for you and your pet from a stable and dedicated team of professionals with the skills, resources and know-how to do the very best you expect for the pets in your family.
We see cats, dogs and other small animals only, and provide a high level of service at reasonable cost, with staff all committed to excellent pet care. Not all Vet Surgeries are Hospitals. Our multi-award winning Veterinary Hospital is accredited by the. Royal College of Veterinary Surgeons (RCVS). This means our staff, buildings, equipment, service and hygiene are of the highest standard and are staffed 24 hours a day for emergency cases. To find out more about the benefits to our clients of the RCVS accreditation scheme you can view their video by following this link:
Keeping pets healthy is a priority, and our Vet Health Advisors (VHAs) offer free health care advice throughout the day, and help individually with weight loss programmes, special diets, dental and diabetic care, and well pet checks. They also hold early puppy training sessions at Puppy Socialisation classes. As well as our normal work, we see referral cases from other vets in Radiology, Ultrasound, Endoscopy and General Medicine and Surgery, Laparoscopy, Dermatology (skin problems) and Acupuncture.
As well as our hospital status – we are 1 of only 5 accredited hospitals in Norfolk, we have won many awards over the years including national Practice of the Year, twice! – in 2003 and 2010 – the only practice in the UK to have achieved this, a very rare accolade indeed! We are also one of only 2 practices in the country to have achieved all 6 outstanding awards as part of the Royal College of Veterinary Surgeons Practice Standards Scheme. Our standards are second to none.