21/08/2024
‼️Important Admin Time‼️
Hello lovelies!
I know it’s a long post but very important message to all my customers!
As some of you are aware, my husband was unfortunately diagnosed with cancer earlier on this year. Now after some positive news from his most recent treatment break, they’ve extended the break so no more chemo just yet as originally planned! Yayyyy 🤩
As a result of this, I’m trying to have a little change around of my working days, therefore will be trying to do earlier mornings, I’m happy to start as early as 7/7:30 if anyone prefers to come first thing as I know some of my customers do as well as longer days into the evenings which will allow me to have more full days off to spend with my husband before all the chaos starts again! 🥰
Therefore starting tonight and over the coming weeks I will probably be messaging a lot of you to possibly move your appointment around, which I hope you all understand!
Now my days like will be VERY VERY busy which leads me onto my next point. LATE DROP OFFS AND COLLECTIONS!
These have got to stop guys, those little extra 10/15 minutes that you probably think won’t make a massive difference, really do to me!
I always try to clean up and have a quick sanitise around between each dog and 9/10 times, I give you a time when you drop the dog off to come and pick them up for. There really are no excuses to be late. I pride myself on being a 1-2-1 groomer and having dogs from different households in, is a big distraction for both myself and the dogs which isn’t fair on anyone.
Also, on the day of your appointment, please keep your phone near you. For many reasons as exampled above, I may need you to come earlier or later, or even during your dog’s appointment I may have an emergency or quick question to ask.
I fully understand things come up and that’s just life and certain things are out of our control but please just drop me a quick text so I know, I’m more than understanding but radio silence is not acceptable.
Thank you to you all who I’ve had to quickly change around last minute recently and that have continued to support me whilst life has been very upside down so far through 2024, it is really appreciated, and I really do try my best to cater to both yours and your pooches needs, I just ask for a little in return 🐶💖
Lydia ###